Interflora Hampers Australia Trading as Giftbasket.com.au Reviews

Name: Interflora Hampers Australia Trading as Giftbasket.com.au
Address: 600 Tarragindi Rd, Salisbury, 600 Tarragindi Rd, Salisbury, Queensland
Rating: 4.59

4.6 Rating 1,574 Reviews

89 %

of reviewers recommend Interflora Hampers Australia Trading as Giftbasket.com.au

Company Reviews

Product Reviews

178

Questions

Visit Website

Phone:

1300794262

Email:

matt@interflora.com.au

Location:

600 Tarragindi Rd, Salisbury,
600 Tarragindi Rd, Salisbury
Queensland
4107

Write Your review

Tell us how Interflora Hampers Australia Trading as Giftbasket.com.au made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interflora Hampers Australia Trading as Giftbasket.com.au 5 star review on 23rd June 2023

Te Wai Haa Rangi Biddle-Amoroa

Interflora Hampers Australia Trading as Giftbasket.com.au 5 star review on 21st June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is easy to use I use the gift baskets to say thank you for hard work. The team loved it thank you”

Helpful Report

Posted 2 years ago

Hi Tara, thank you for the review and lovely feedback! We are glad to hear that the recipients loved the gift :)

Posted 2 years ago

“Birthday boy loved his gift which was delivered on date I requested. Great service”

Helpful Report

Posted 2 years ago

Hi Michael and Barbara, thank you for providing us with your lovely feedback! We are delighted to hear that you were happy with our service and that your order arrived in a timely manner. Thank you for taking the time to reach out to us and let us know, we really appreciate it!

Posted 2 years ago

“I was extremely disappointed! Ordered a pamper package for my friend who just had back surgery. The advertisement said next day delivery... however shortly after paying I received an email stating that it would be 2 extra days delay. Then when the gift was finally delivered they dropped it at the post office instead of the address I specified! When I tried to call I got no answer and then I emailed with no reply! My friend who just had back surgery obviously couldn't go and pick it up. So I had to organise someone to go and collect it & bring it to her. Why was I charged a delivery fee , when the gift was in fact not delivered?! And why advertise next day delivery when you can't actually achieve this? I won't be using your company again & I'll be telling other people not too aswell! Extremely disappointing , considering it wasn't cheap , I thought you get what you pay for ... but in this case I just got ripped off. Very dissatisfied.”

Helpful Report

Posted 2 years ago

Hi Emma, we are sorry to hear about your disappointment. Usually delivery is next day, however, we do have a statement at check out advising customer that there are possible delays which are out of our control, you would not be able to place the order until you acknowledge and tick the statement. We could see from the tracking status that there was an attempted delivery on the date you have selected, so it wasn't actually delayed. But because the location was not suitable for the parcel to be left, that's why it was taken to the local post office for collection, this is to avoid the package from getting stolen or damaged. We checked our call history, you have called us once outside of our business hours, however no voice message was left. We also check and reply to our emails/tickets everyday, when we tried to search your email address, we did not find any records of emails sent from you unfortunately. We definitely did not ignore your queries and will not ignore any queries from our customers on purpose. It seems like there might have been a misunderstanding, and we are sorry to hear that you did not have a good experience.

Posted 2 years ago

“The gift basket was supposed to be delivered on a specific day and it arrived early. One of the contents was leaking.”

Helpful Report

Posted 2 years ago

Hi Katherine, we apologise that your parcel arrived earlier than requested. There are still delays Australia-wide (especially interstate deliveries) and we have been advised by our courier company to send everything out a day or so early in order to counteract these delays. Unfortunately your parcel was not affected and therefore arrived early. While the majority do prefer to receive the gifts earlier rather than later, we understand if the early arrival was inconvenient or upsetting for you. Please note, we do have a statement at the checkout advising our customers that the calendar function only serves as a guide (not a guaranteed delivery date) and we also have a statement advising that orders may be dispatched early. Regarding the content that was leaking, if you have a photo, could you please send it to our help desk at help@giftbasket.com.au and we will look into the matter for you? Thank you.

Posted 2 years ago

“There seems to be no point choosing a delivery date, because the two separate hampers I ordered both arrived several days earlier than I had booked. It kind of ruined the surprise.”

Helpful Report

Posted 2 years ago

Hi Melina, so sorry to hear that your gifts arrived early. As we are based in Brisbane QLD, sometimes there are delays for parcels being delivered interstate, and we have been advised by our courier company to send everything out a day or so early in order to counteract these delays. Unfortunately your parcel was not affected by these delays and therefore arrived early. While the majority do prefer to receive the gifts earlier rather than later, we understand if the early arrival was inconvenient or upsetting for you. Please note, we do have a statement at the checkout advising our customers that the calendar function only serves as a guide (not a guaranteed delivery date) and we also have a statement advising that orders may be dispatched early. We sincerely apologise if this information was unclear in any way.

Posted 2 years ago

“The basket was well received, but delivery was 3 days late... which was a little disappointing so can't give you 5 points cause of that”

Helpful Report

Posted 2 years ago

Hi Kylie, we are so sorry to hear that your parcel was delayed. Although we have dispatched your gift the same day it was ordered and 98% of our gifts do arrive on time, however, while rare, delays are still possible, and out of our control unfortunately. We sincerely apologise for the delay and disappointment caused. If you have any questions or concerns in the future, please do not hesitate to reach out to us and we will try our best to assist.

Posted 2 years ago

“Good service online and beautifully presented hamper. Delivery within acceptable time frame. Well done”

Helpful Report

Posted 2 years ago

Hi Dave, thank you for the review and positive feedback! We really appreciate it!

Posted 2 years ago

“Easy to order and tracking and update notifications were great.”

Helpful Report

Posted 2 years ago

Hi Cindy, thank you for the positive review and feedback! We appreciate it :)

Posted 2 years ago

“Absolutely love this company. I don’t live close to any family and this is the best way to send something special. The variety is endless :) keep up the good work!”

Helpful Report

Posted 2 years ago

Hi Laura, thank you for the 5-star review and lovely feedback! We are so glad to hear that you loved our products! We will continue to try our best! :)

Posted 2 years ago

“This was a present for my daughter and she loved it ❤️ the company was easy to contact when I had to change delivery time suddenly many thanks 😉”

Helpful Report

Posted 2 years ago

Hi Jacki, thank you for your review and feedback! We are always pleased to hear that the recipient loved the gift, thank you for letting us know! :)

Posted 2 years ago

“.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star review Kylie!

Posted 2 years ago

“Excellent service which I have bought from many times in the past. Keep up the good work and thank you”

Helpful Report

Posted 2 years ago

Hi Amanda, thank you for your lovely feedback! We will continue to try our best! Thank you for choosing us again :)

Posted 2 years ago

“This company is amazing We ordered in the afternoon and they arrived the next morning .. Cheap but very good quality xx Thank You”

Helpful Report

Posted 2 years ago

Hi Donna, thank you for your great feedback! We are so pleased to hear that you were happy with our product and your gift arrived in a timely manner!

Posted 2 years ago

“Great value, so well presented thank you”

Helpful Report

Posted 2 years ago

Hi Monica, thank you for your positive review and feedback! We really appreciate it :)

Posted 2 years ago

“Thank you for the delivery to Dubbo within 48 hrs. Really appreciated it getting there on time for our friends birthday 🥳”

Helpful Report

Posted 2 years ago

Hi Kathleen, thank you for your positive review and feedback! We are so pleased to hear that the gift was delivered on time for your friend's birthday :)

Posted 2 years ago

“Easy site to navigate with great hampers to choose from & customise accordingly. Very happy with delivery & final product. Highly recommend!”

Helpful Report

Posted 2 years ago

Hi Cettina, thank you for your review and great feedback! We are so pleased to hear that you were happy with our product and service! Thank you for letting us know :)

Posted 2 years ago

“My dad said it was great, full of all his favourite goodies.”

Helpful Report

Posted 2 years ago

Hi Kim, thank you for your review and feedback! We are glad to hear that your dad enjoyed the gift :)

Posted 2 years ago

“Was a present for my daughters birthday... She tells me she loves the basket I got for her & living on chocolate is her favourite place... Thank you I'll be back!!”

Helpful Report

Posted 2 years ago

Hi Lesley, thank you for your review and lovely feedback! We are so pleased to hear that your daughter loved the gift :)

Posted 2 years ago

“My gift was sent & received very fast thank you. It was enjoyed by the recipient, she was really happy !”

Helpful Report

Posted 2 years ago

Hi Kaye, thank you for your lovely review and feedback! We are very glad to hear that the recipient enjoyed the gift!

Posted 2 years ago

“Our customer who we sent the gift to was very excited! Thank you for your prompt service. Will be sure to look you up for any future gifts.”

Helpful Report

Posted 2 years ago

Hi Phillip, thank you for your review and great feedback! We are so happy to hear that the gift was received well and we look forward to receiving more of your orders in the future :)

Posted 2 years ago

Interflora Hampers Australia Trading as Giftbasket.com.au is rated 4.6 based on 1,574 reviews