Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.62

4.6 Rating 1,232 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

Visit Website

Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 2 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality timber products”

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Posted 9 months ago

“Following up on my post, their customer services resolved the problem efficiently Thanks”

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Posted 10 months ago

“Very good friendly service timber was good quality and prefect as it was cut to size making the job so much easier.”

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Posted 10 months ago

“Good price, product and staff”

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Posted 10 months ago

“Very good company, however, as a domestic customer I can never get a delivery within a few days, always a lead time of a week, which isn't competitive as I can get similar products from a DIY store. Please improve delivery times and offer a faster delivery service. Otherwise perfect and would get 5 stars.”

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Posted 10 months ago

“Ordered on the 17th June for delivery on the 24th however received a call on the 24th saying that they didn't have the product in stock and I could either have an alternative or they could order it in, although it would be a couple of weeks before it arrived. My issue isn't with their being no stock at the store but that the order was sat on for a week before it was decided that it couldn't be fulfilled. Still waiting for delivery. Would be reluctant to order from here again, even more so when the delivery charge is £25. EDIT - 2nd July - Following the above review left on the 30th June the issue was dealt with promptly and alternative products delivered. I was informed why the issue had occured and the actions that would be taken to resolve this, with delivery being made on the same day. In fairness to Harlows, once they recognised what the issue was they were very responsive and quick to resolve it.”

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Posted 11 months ago

“On-line ordering easy. However when ringing to confirm delivery, the number of options was mind blowing! Who would have thought I should have chosen "e commerce" ? Also, no return call and no response to my email.”

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Posted 11 months ago

“Good service and delivery was on time. A bit more expensive than other companies.”

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Posted 11 months ago

“After ordering 3 x 4x2 marine ply sheets I received 3 items of different sizes. However this do not affect my project at all but it would have been good to receive what I ordered.. they did offer to replace the items but I felt it was a waste of good wood. Thank you anyway and I will return for more.”

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Posted 11 months ago

“Good to be able to buy just the quantity you need Good to be able to buy just the quantity you need for smaller jobs rather than the prepackaged bundles - in my case fence palings”

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Posted 1 year ago

“Good service and good quality product. Would have liked a confirmation of delivery sooner but it arrived on day as selected on the on line order form”

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Posted 1 year ago

“I felt to delivery guy could of done more to help”

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Posted 1 year ago

“In spite of slight mix up over my online order, the staff sorted the issue out immediately and cut the board I wanted to the desired size. Really helpful and no delay caused.”

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Posted 1 year ago

“Good looking ply (not used yet), reasonable price, arrived in good tme, well packaged.”

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Posted 1 year ago

“Excellent customer service but had to purchase more than I actually needed due to stocked lengths.”

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Posted 1 year ago

“One of the fence panels had the top rail missing... I went to b @ q to buy another one to please the customer...”

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Posted 1 year ago

“Managed to get all the wood I wanted apart from one but managed to give me a substitute at the same price. Delivery was great to thanks”

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Posted 1 year ago

“Delivery date missed due a vehicle breakdown, but good communications and delivered the next day. Been a customer for decades and always happy with the service and products.”

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Posted 1 year ago

“Easy to order on line and delivery time was good, polite and helpful delivery man.”

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Posted 1 year ago

“We needed a light tongued and grooved board to cover our gates.. Harlow gave us the best price and we have painted and fixed the boards. The price also included the delivery. We are extremely pleased with our purchase”

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Posted 1 year ago

Harlow Timber Group is rated 4.6 based on 1,232 reviews