Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.62

4.6 Rating 1,232 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

Visit Website

Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 2 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab customer service. Order arrived well packaged and all in one piece. The delivery was delayed however was due to the courier.”

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Posted 1 year ago

“Great service..”

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Posted 1 year ago

“Quality of materials very good, especially for price. Delivery time rather poor, and communication not great. Delivery team themselves were excellent, extremely obliging. I will happily use company again.”

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Posted 1 year ago

“Good quality timber delivered on the correct day although online order placement did not directly trigger the correct delivery date.”

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Posted 1 year ago

“Friendly service as always. Good range of products. Delivery was a bit of a pain. Three separate deliveries which slightly delayed our project. Excellent communication though.”

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Posted 1 year ago

“Very impressed with the quality of the wood ordered. DX delivery actually turned up with the delivery, which surprised us a lot, as previous deliveries with DX delivery have not arrived and caused a lot of stress.”

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Posted 1 year ago

“I ordered the wrong item from Harlow. They dealt with this issue fairly and communication was excellent and friendly.”

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Posted 1 year ago

“Prices comparable, arrived on day quoted but website allowed you to order lengths that they don't sell. Also ordered cut down lengths for particular areas but all came the same length. So more wastage than hoped for.”

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Posted 1 year ago

“I ordered bevelled rail (SKU:FBR18). I was wrong and bought 3 x 3 by 3 from the sails office. The bevelled rail was taken back and I was told that I will get a refund credit to my Debit Card. STILL WAITING. Other than the above, the service was excellent.”

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Posted 1 year ago

“Very good service you no.its good when you have a delivery mistake on your order And harlows rectify it the very same day no questions asked Thank you”

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Posted 1 year ago

“Due to stocking issues my order could not be processed, however the information received and prompt reimbursement has given me confidence to shop with this company again.”

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Posted 1 year ago

“I thought I was ordering 3 x 1 m lengths of wood on the website but I had one 3 m length of wood delivered, which was difficult to get into the property. Maybe the website could be clearer about what exactly is being ordered. Other than that, good service and price.”

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Posted 1 year ago

“Products great, price is competitive but the time for delivery was abismal”

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Posted 1 year ago

“Pretty good service, delivery was a day late and un-communicated, but minor inconvenience. Wood well packaged and un-damaged on arrival, would use again”

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Posted 1 year ago

“Communication was good and delivered on time. Website easy to use”

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Posted 1 year ago

“Everything went smooth from ordering on line to it being delivered on time”

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Posted 1 year ago

“Good quality at a reasonable price.”

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Posted 1 year ago

“All wood that was as ordered delivered on time. The only issue was some of the wood was covered in very dirty boot prints. As I was going to stain the wood this was not ideal”

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Posted 1 year ago

“Panels delivered very quickly, however some panels' corners were crushed or chipped.”

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Posted 1 year ago

“Whilst I didn’t receive an acknowledgment of the order and had to enquire if it had been received from then on the service was excellent and the product very acceptable.”

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Posted 1 year ago

Harlow Timber Group is rated 4.6 based on 1,232 reviews