Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.62

4.6 Rating 1,232 Reviews

90 %

of reviewers recommend Harlow Timber Group

Company Reviews

Product Reviews

Questions

Info

About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

Visit Website

Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

Write Your review

Tell us how Harlow Timber Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harlow Timber Group 2 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering and paying was easy and picking a day to suit me for delivery was good. Any thing that I found was there was no email or text to keep me updated about the delivery . The delivery driver was very helpful and polite”

Helpful Report

Posted 1 year ago

“First time ordering online from Harlow’s all was easy but was promised an email from them on the Friday before the Monday delivery to confirm this, nothing came so rang Long watton on Saturday morning to be told delivery from Derby branch so needed to call them for update. Checked with Derby branch and confirmed Monday am delivery, timber actually arrived Monday at 2pm , received an email following day to say my delivery was on its way to me to arrive on the day after it came. As usual quality timber order correct but need to improve your house keeping.”

Helpful Report

Posted 1 year ago

“All good, the product, the people, the delivery and the service. I didn't receive the confirmation e-mail (it was not in spam) but I guess I might have made a error.”

Helpful Report

Posted 1 year ago

“Good, easy delivery and the wood is great.”

Helpful Report

Posted 1 year ago

“Sawn carcassing timber a bit rougher than expected but even with £53 delivery charge, still very reasonably priced & fit for purpose. But need to work on manner of delivery & use common sense - first batch (3.6m lengths) dumped at front door before I'd even opened it. Told them it's needed in the garden & I'd meet them at the side gate but they began stacking the rest along the side wall outside & drove off. 6 steps more & it would be safely inside where I could deal with it. I'm a lady in her 70s weighing 9.5 stone. Wood far too heavy to lift so had to drag each bundle in foot by foot on a hot morning. Not ideal!”

Helpful Report

Posted 1 year ago

“Easy to order, bit of a wait for delivery but it’s a busy time. Knocked one star off because I ordered 4 panels all in dark oak. 2 were dark oak but 2 were a light stain. Didn’t have time to ask for replacement so I’ll have to paint them myself. Lovely delivery driver.”

Helpful Report

Posted 2 years ago

“Great products at reasonable prices”

Helpful Report

Posted 2 years ago

“Wanted specific lengths for a small repair, only available at one depot. Not all lengths available on collection but extra product supplied to compensate. Not quite how I wanted to do the job but a fair way to resolve thanks.”

Helpful Report

Posted 2 years ago

“Not please with the handling of a delivery issue. Even though the order was placed many days ahead, either the Harlow dispatch group or the shipper they used messed up the delivery day I had set. Instead delivery came a day late where I needed a costly helping hand to sent home costing me a fortune. And instead of reimbursing the shipping fees, as shipping clearly wasn't up to standard which we pay top dollar for, I didn't get any indication the company was willing to reimburse the shipping fee, which I believe would be an appropriate goodwill gesture. UPDATE: They have now acknowledge their mistake and refunded the shipping fee. I give some credits back to Simon the customer liason officer of this company for excellent customer service. Changed stars from 1 back to 4 And recommendations from 1 to 7”

Helpful Report

Posted 2 years ago

“I received my decking timber but 2 were damaged can I get a refund ? The driver did make a note on the receipt too”

Helpful Report

Posted 2 years ago

“All good - but DHL split my order which was a pain”

Helpful Report

Posted 2 years ago

“Good product. Delivery people very helpful. Would use this company again.”

Helpful Report

Posted 2 years ago

“Easy ordering online, delivered on time, delivery driver rang in advance to say he was on the way”

Helpful Report

Posted 2 years ago

“Very easy to order and speak to about the delivery”

Helpful Report

Posted 2 years ago

“Very nice, helpful staff on the counter and in the warehouse. The website ordering is clunky though....... staff tell me it allows the customer to order lengths that aren't in stock. In my case I had to buy two shorter lengths of one product ( instead of the longer piece I'd ordered on the web) which increased my costs. I was also unable to add a couple of products to my Web order, even though they were in stock - I bought these when I collected my order, but lost out on my 5% discount for the first order on these particular products. Notwithstanding the Web, which I'll not use again until it improves, I like the range of stock and reasonable pricing at Harlows, and really rate your staff.”

Helpful Report

Posted 2 years ago

“Great service 👏”

Helpful Report

Posted 2 years ago

“Excellent Service, quick delivery. My only concern is that I should have gone to the local supplier rather than using the web service as I was charged too much for delivery IMOA as it came from the local supplier anyway.”

Helpful Report

Posted 2 years ago

“Ordering online was simple and the Team helpful when I queried stock items, however the delivery wasn't so good as the items didn't arrive when expected. I chased the delivery a couple of times and Ben was really responsive and it was clear the courier company weren't keeping Harlow or me up to date, citing they had 2 unsuccessful delivery attempts (I didn't receive a call and was at home on both occasions). So the delivery was a week later than advised. Not ideal, but I appreciated the help from the Team to resolve the issue and it wouldn't put me off using Harlow again.- hence the 4 stars.”

Helpful Report

Posted 2 years ago

“Great service, quality of wood wasn't quite as good as a previous order but Harlow are great to deal with.”

Helpful Report

Posted 2 years ago

“Good quality timber, ideal for simple joinery, but arrived with a lot of plastic packaging, unlike timber merchants I have previously used.”

Helpful Report

Posted 2 years ago

Harlow Timber Group is rated 4.6 based on 1,232 reviews