Hazelton's Canada Reviews

Name: Hazelton's Canada
Rating: 4.36

4.4 Rating 1,573 Reviews

87 %

of reviewers recommend Hazelton's Canada

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1399 Kennedy Road

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Hazelton's Canada 5 star review on 25th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is not made clear from the outset that these baskets are being put together hours away from their destination. They should not be shipping perishable products. To add to this, it took a 5 days for my delivery to arrive— and when there was a glitch with the recipient address, there was nothing I could do. Someone supposedly signed for my package and a stranger received the 160.00 gift. This never would have happened with a small local shop. Customer service at Hazelton’s would not offer me any compensation despite the fact that the recipient’s name and phone number were on the order. This process was a big waste of time and money.”

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Posted 1 year ago

“I ordered 15 wine boxes to be delivered yesterday. I payed for all of them. They delivered 1 box. Customer service person "Valerie" says the balance will be delivered today but can not provide an estimate delivery time or tracking?”

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Posted 1 year ago

“Be very careful. I placed an order for over $200.00. Web site clearly states FREE SHIPPING ACROSS CANADA WITH ORDERS OVER $200.00. Much to my surprise, I am going though my statement a few weeks latter and there is a charge for $25.00 I never approved or even new about. I contact them and get this, PEI is considered remote by them so they decided to add on an extra charge. Now I did not major in Georgraphy, and quite frankly I probably suck at it, but last time I checked, even though PEI is an island it is part of Candad as per confederation. Thank you for reaching out to us regarding your recent transaction. We understand that you have some concerns about an additional remote shipping fee that was applied to your order. We would like to provide you with more information about this charge. So here is what they wrote which I cannot find on the web site. Our shipping department found it necessary to apply this fee in order to deliver your order to the address you provided. This decision was made based on the remoteness of the location. We strive to be transparent about our delivery policies, and we want to assure you that this charge is in accordance with those policies. As stated in our delivery policies, "An additional charge will be applied where the origin or destination point is deemed by us to be remote or is not serviced directly by us." We hope this explanation helps to clarify why the additional fee was applied. We hope this explains. This is nowhere to be fouond, and I aksed them to show me where it is on the web site and this was the next response. Thank you for your response Unfortunately under these circumstances, your request does not warrant compensation. So, you can run a business and after the fact of paying the invoice which had the deleivery address on it, decide what you want and what to charge? This is really not right and in my mind decitful and fraudulent. Of course I called my credit card company and they reveresed the charge, but they should not have to eat the $25.00. Of course it is not a large amount, and if they were upfront I would accept it, but it is the principle of the matter. Here is the finer print from thier website. OUR DELIVERY SERVICES – TO RECIPIENTS ANYWHERE IN CANADA We strive to deliver your order with excellent service, and flexibility every time. To that end, we offer our “Special Care Delivery Services”. We are pleased to offer Free Delivery Services in Canada and Same Day Delivery in Toronto & the GTA (“Greater Toronto Area”). Your order will be delivered by experienced delivery service providers at no charge — locally and across Canada! To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location. We process all orders within minutes of receipt of payment. Whether your order needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See the detail information below to learn more about each of our delivery services to Canadian destinations and find the one that's right for you.”

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Posted 1 year ago

“I'd give zero stars if I could. This company is a scam! We can't schedule a delivery even though they ask you for a delivery date, there's no customer service and you can't cancel an order. But they only show you good reviews on their website. I wish I had seen their reviews in Google before ordering.”

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Posted 1 year ago

“Good customer service with them on the phone. Very easy to order.”

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Posted 1 year ago

“The gift basket arrived at destination two days after the agreed upon date. When it arrived it had another customer’s sympathy card instead of the wedding anniversary card I had request. Very disappointing!”

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Posted 1 year ago

“Would give this zero stars if possible. Huge rip off and no customer service whatsoever. I spoke to both Olivia and Valerie and both were pathetic, sad individuals (Valerie was a particular brand of horrible human being). I paid for a lot of expensive and quality items which they substituted for cheap subpar items. Not only that, they guaranteed my next day delivery and it got “held up”, so the chocolate covered strawberries and grapes I paid for were mouldy and inedible on arrival. When I complained they kept sending me links to their substitutions policy, despite me asking them to escalate to someone who matters, several times. By the way, the substitutions policy explicitly states that they will only substitute the odd item with items that are of equal or greater value. Nowhere does it say they will substitute ALL expensive items for cheap, lousy items. So they are happy to breach their own policies and defraud people, completely blatantly as well. Disgusting pathetic company. DO NOT USE”

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Posted 1 year ago

“Everything went wrong. Scam. Don't order!”

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Posted 2 years ago

“Poor customer service response time, and slow delivery that impacts quality.”

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Posted 2 years ago

“Avoid like the plague. Ordered a basket for my son’s birthday (first one away from home). Courier failed to deliver and company repeatedly insisted our fault for providing incomplete address details (which is rubbish as the address was the central mail desk for UBC students and my son and all his friends have received numerous parcels to the exact same address). No apology and refusal to provide full refund. Turned what was supposed to be an expensive but nice surprise for my son into an upsetting and horrible experience. Appalling.”

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Posted 2 years ago

“This company does not deserve even one star . It’s a scam , the are literally stealing peoples money . Rotten fruit , cheap produits of terrible quality were sent instead of the luxera goods advertised in the photos . The champagne was cheap sparkling grape juice . And they will only talk by e mail to say they do not do refunds . Stay away from this site ! A waste of money”

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Posted 2 years ago

“They guaranteed the basket on a certain day which was the only reason it was ordered! Then it was delivered 6 days later (AFTER repeated calls and emails asking to be canceled) to the house where the people were not there. They had plenty of time to cancel the order since they did NOT deliver it on the Guaranteed date they said they could have it there! DO NOT TRUST THIS COMPANY TO DO THE RIGH THING! If you like throwing your hard earned money away though...this is the place.”

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Posted 2 years ago

“DO NOT use this company under any circumstances. I realised they were a scam after their help line didn't work, there was no option to leave a gift message, and I read other reviews which said the products in no way resembled the picture, didn't arrive, had rotting fruit, etc. So I tried to cancel almost immediately after placing the order - ie before it had been prepared or shipped. Company said no refunds possible, and put the goods out for shipping anyway. I phoned shipping company and told them not to deliver and return to sender (they agreed to do this). Hazelton's 'customer service' were rude and threatening. When I quoted from Consumer Act, they said 'Good luck with that. You're not getting a refund'. Luckily, my bank thought otherwise and refunded me through my credit card. I have never in my life been treated so badly by a company”

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Posted 2 years ago

“DO NOT USE THIS COMPANY. Gift never arrived. Tried to tell me incorrect address. Would not re-deliver without giving another $27. Refused to refund amount paid. Terrible company.”

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Posted 2 years ago

“its actually the usa hazelton i ordered from took forever to get a book and super expensive never again next time amazon....”

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Posted 2 years ago

“Do NOT order from HAZELTON’S GIFT BASKETS. It’s a complete scam. My friend sent me the “Heavenly Organic Dried Fruit & Nuts Tray.” My basket did not come with any dried fruits at all! It was nothing like the way it looks in the picture, and nothing like the way it was described. My gift basket was only 11 very tiny packages of sea salt cashews (2.8 ounce each). That’s it. So, not only was it nothing but nuts -- it was only one kind of nut. This gift basket is a complete joke. The website description says it is a “wonderful variety of fruits and nuts" and that it's supposed to have "Cashew Crunch, dried papaya, dried banana, dried mango, dried apricot, pistachios and dried prunes.” They also charged for two baskets instead of one. My friend had accidentally made two orders. After realizing the mistake, my friend asked their customer service to cancel the mistaken 2nd order. Instead of cancelling it, the employee was extremely rude and said “You placed two orders during Christmas, and now you will deal with the consequences of placing two orders during Christmas. I will not be answering another one of your e-mails. Enjoy the spam folder.” They did not want to refund any money. My friend had to get their money back through paypal. They won their case. So in the end, Hazelton’s greed made them lose everything because we got all the money back and still got to keep both baskets. My friend also ordered a Panda bear plush, which was supposed come with this gift basket. There was no bear or stuffed animal of any kind. I checked out all the online reviews for this Hazelton’s company and saw thousands of people complaining about the same thing. It’s a complete scam/fraud. They were also supposed to send a complimentary greeting card. What they sent was a regular page of printer paper, with a tiny message printed in small 12-point font, saying “Dear Dean, Merry Christmas and a magical new year! From, Dean.” It says that the order is from me (the person getting the gift), instead of the person who actually sent the gift. Here is the web link, so you can see the item description and picture: https://hazeltonsgiftbaskets.com/heavenly-organic-dried-fruit-nuts-tray”

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Posted 2 years ago

“Ordered a gift basket from this company and i must say great product quality, delivered on time”

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Posted 2 years ago

“Very disappointed, delivery person even didn’t rang the bell… I ordered pumpkin pie but I got apple pie I picked different balloon I didn’t understand one thing about you guys, when you don’t have something why you have on website and who gave authority to change order which I had paid… I was very specific about pumpkin pie Customer service was worst, they don’t have any information Worst service ever”

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Posted 2 years ago

“Ordering was straightforward and everything got delivered correctly and on time. Great service.”

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Posted 2 years ago

“Very much helpful with the kind of effort you guys are performing with a pleasant service you put on to keep the customer expectations. Throughly satisfied with the product and the service.”

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Posted 2 years ago

Hazelton's Canada is rated 4.4 based on 1,573 reviews