Headstrong Counselling Reviews

Name: Headstrong Counselling
Address: 6 campden hill, london, Royal Borough of Kensington and Chelsea
Rating: 4.68

4.7 Rating 244 Reviews

92 %

of reviewers recommend Headstrong Counselling

4.7

Based on 244 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

About Headstrong Counselling:

At Headstrong Counselling, we embody a vision that goes beyond the traditional boundaries of counselling and psychotherapy. Rooted in social justice and evidence-based practice, our mission is to democratise access to high-quality counselling for every member of our community. We firmly believe that everyone, irrespective of their racial identity, income level, religious beliefs, or sexual orientation, deserves the right to quality mental health support.
We recognise that addressing the community's mental health support deficit is not merely a service but a fundamental necessity. To this end, our commitment is two-fold: First, we strive to provide low-cost, yet high-quality counselling sessions, ensuring that essential mental health support is not a privilege but a right accessible to all. .
Second, we are dedicated to fostering a counsellor base that mirrors the diversity and richness of our community. Through rigorous clinical supervision, ongoing professional development, specialised workshops, and inclusion and diversity training, we ensure that our therapists are not only skilled clinicians but also culturally competent and socially conscious practitioners.
At the heart of our ethos lies the conviction that a sustainable and quality mental health service should not be reliant on external funding, grants, or governmental resources. We are committed to creating a self-sustaining model that flourishes independently, ensuring uninterrupted and reliable support to those we serve.

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info@headstrongcounselling.co.uk

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Headstrong Counselling 5 star review on 5th December 2023

Daniel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial consultation was really good, I felt very heard and understood and the lady described back to me exactly what I said I was looking for in a therapist . But then the actual therapist themselves was nothing like I asked for.”

Helpful Report

Posted 8 months ago

Good afternoon, Thank you for sharing your experience with our services here - while I am glad that your assessment was a positive experience, I'm truly sorry that the counsellor you were matched with did not meet your expectations or the person you described during your assessment. We pride ourselves on taking time and care to match clients with the right counsellor, and this is absolutely not what we would expect of our allocations process. While it is natural that not all clients and counsellors will form the right connection, we still aim to do everything we can to match you with the person who fits your preferences, while also having the right experience and availability to support you. If you would be willing to try our service again then we would happily discuss this with you further and look to match you with a counsellor who better fit your needs - please email us at assessments@headstrongcounselling.co.uk if you would be interested in this. In any instances where someone feels there is an issue with the counsellor they have been matched with, we ask that they contact our assessments team in order to discuss the issue and to explore next steps. Whether you would like to try our services again or not, thank you again for your feedback here and our sincerest apologies for your experience with our allocations process. We hope to hear from you soon, if you would like to try again with a more experienced counsellor. All the best, Daniel Johnstone Service Manager Headstrong Counselling

Posted 7 months ago

“it was no fault of my councellor, i am of an anxious disposition and the way to end or switch my therapist was way too much for me at that point. i went into shutdown and ignored which of course isnt the fault of headstrong but and inability for an unccomfortable out definitely cause some unnecessary stress. No shade at all on the therapist btw, im sure he would have been great for the right person, im issues feel more tightly knit due to un uptight or reserved upbrigning and i cant imagine many of your other clients arent the same. But again, my guy was great, i just couldnt handle it as presented, i think i may do better in future.”

Helpful Report

Posted 8 months ago

Good afternoon Zak, Thank you for sharing your experience with our services here - I am grateful that you have shared your feedback here - this will help us to improve our service for future clients, and to ensure we can continue to grow and provide the best possible support for those who need it. Thank you for your kind words about your counsellor and Headstrong in general. I'm sorry to hear that the process of changing therapist felt too much for you and that we weren't able to support you properly there - we have been working hard to improve this process where we can and feedback like yours tells us we still have work to do. I completely appreciate if this doesn't feel like the right time or if it might feel like too much right now, but If you would be willing to try our service again then we would gladly discuss this further with you to match you to the right counsellor who better fits your needs - please email us at assessments@headstrongcounselling.co.uk if you would like to try again. Whether you would like to try our services again or not, thank you again for your feedback here and our sincerest apologies for the negative experiences you've shared here. We hope to hear from you soon, if you would like to try again with a different counsellor. All the best, Daniel Johnstone Service Manager Headstrong Counselling

Posted 7 months ago

“Though I am unsure how much I benefited from my sessions, I was very grateful to receive low cost counselling sessions. I was slightly surprised to have had no contact or follow up after my decision to finish sessions - I was told I would receive an email and confirmation. I think that ending process should be ironed out slightly better.”

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Posted 8 months ago

“I think this is a good service for affordable counselling but I do think it would be necessary to try several counsellors out if you are not feeling you are clicking. I had a bad experience with my first one and did not want to continue on the service after only 3 sessions. During my first session my counsellor was video calling in from her car, which I believe was parked in the middle of a public car park. I could see several people walk by around the car through the windows. Her dog was also in the car and on the screen several times. I found it very distracting and found myself uncomfortable to openly talk about what I had come to therapy for. During the next 2 sessions I felt my counsellor was distracted and looking around her room on the camera, and I did not feel I was building any kind of rapport with her that would make me feel comfortable to open up. For my 4th call I waited on the video portal, emailing and calling several times to no answer. I waited around 30minutes into our session before I finally emailed to say I was giving up on calling her more and to let me know what happened. Hours later in the evening i received an email to say she had forgotten about our session, and I believe I was refunded for this session. After this I decided I was not interested in continuing with the counsellor and cancelled my contract to the service. Just to say that I rate this service, I’m glad it exists, I do feel I was just matched wrongly and the counsellor I was with was not right for me. But hopefully there are others who are better!”

Helpful Report

Posted 9 months ago

Good afternoon, Thank you for sharing your experience with our services here - your honest feedback will help us to improve our service for future clients, and to ensure we can continue to grow and provide the best possible support for those who need it. I'm grateful for your kind words about Headstrong itself and the work we do - however I'm sincerely so sorry to hear about the experience you had with your counsellor, who is no longer part of the organisation. This is unacceptable behaviour from a counsellor, in training or otherwise, and absolutely does not fit with the service and support that we pride ourselves on providing as an organisation. We provide training and guidance to all our counsellors on how to ensure they work from and create a safe and confidential space with their clients - your feedback will help us to improve this process and ensure this experience is not repeated. I completely appreciate if this experience has put you off trying again with our service, but If you would be willing to try our service again then we would gladly discuss this further with you to match you with a professional and effective counsellor - please email us at assessments@headstrongcounselling.co.uk if you would be interested in this. Whether you would like to try our services again or not, thank you again for your feedback here and our sincerest apologies for the negative experiences you've shared here. We hope to hear from you soon, if you would like to try again with a different counsellor. All the best, Daniel Johnstone Service Manager Headstrong Counselling

Posted 7 months ago

“Initially, I found my experience with Headstrong helpful and felt like I was making progress in dealing with my mental health and trauma. However, after almost three years, I have stopped my sessions because I now realise that my counsellor crossed some boundaries and our relationship became too personal. I also feel that I was manipulated into continuing my sessions on some occasions. This realisation came after talking to friends about their relationships with their therapists, who shared that their therapists would never say some of the things mine did on multiple occasions. This has made me feel extremely uncomfortable and somewhat exploited, and I now believe that the progress I thought I made over the last two years hasn't actually been made. Instead, I feel more conflicted and confused than before. Looking back, it seems like my sessions were more like gossip sessions rather than providing me with tools to navigate life and address my behaviours. These behaviours continued, often with encouragement from my counsellor. Although Headstrong is an affordable service, I do believe I made a poor decision in choosing my therapist. Due to this I don’t believe I will consider therapy again.”

Helpful Report

Posted 9 months ago

Good afternoon, Thank you for sharing your experience with our services here - I am grateful that you have shared your feedback here - this will help us to improve our service for future clients, and to ensure we can continue to grow and provide the best possible support for those who need it. I'm glad to hear that your therapy started off well and that you had a positive experience at the beginning of the process. However I am deeply sorry to hear that your counsellor's behaviour left you feeling like you had been manipulated or exploited. This is absolutely unacceptable and not at all how a therapist should behave in any organisation or role, and is especially not in keeping with the service and care we pride ourselves on providing. While your counsellor is no longer a part of our organisation, your feedback highlights how important it is for us to make it easier for clients to speak up about negative experiences with their counsellor, and we will work hard to improve this aspect of our service and ensure that no client of ours is ever left feeling like they would not consider therapy again. I completely appreciate that you may not want to try again given the experience you've had over such a long period of time, but if you ever felt that it was the right time to return to therapy then we would gladly work with you to ensure that you were matched with the right counsellor and given the space to discuss any concerns you might have. If you would like to return at any point please email us at assessments@headstrongcounselling.co.uk. Whether you would like to try our services again or not, thank you again for your feedback here and our sincerest apologies for the negative experiences you've shared here. If we can help with anything at all, please get in touch. All the best, Daniel Johnstone Service Manager Headstrong Counselling

Posted 7 months ago

“Cheap but not good quality.”

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Posted 10 months ago

“You get what you pay for - it’s cheap and they are inexperienced and borderline unprofessional”

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Posted 1 year ago

Headstrong Counselling is rated 4.7 based on 244 reviews