“This company is terrible. They are quick to take your money but you really have to work to get your product. I waited over a year to get my order, sent over 20 emails and COUNTLESS messages to their IG page. I finally left a review and within 20 minutes had an email, and not a nice email, in my inbox. They accused me of calling them scammers, which I had not once done, then proceeded to make threats towards my business! You heard that right, THEY THREATENED TO SLANDER MY BUSINESS. I was absolutely blown away by what I was reading. They have now blocked me on EVERY account they have and I never received my product, but I did get a full refund after being degraded and threatened by whoever was answering their emails. Don't waste your time or money.”
“Took my money then ghosted me when I requested an update on my order. I ordered nearly 4 months ago and they are ignoring my emails and blanking me on instagram. They seem to only send you your stuff if you have a following. Sad to see I'm not the only one.”
“The name suits them well.
They are a fake company, with a large fake following (bought their followers on Instagram). They take your money but will not deliver the goods. Their 'customer services' team never respond to emails. Look on YouTube and trust pilot and see how they are threatening customers for leaving honest reviews! Disgusting company and I would avoid at all costs. There are many more companies based in the UK that do the exact same products.
P.S - their customer services team is just 1 person but pretend to have several people that work for them.”
“I saw this company come up on my TIKTOK and I fell in love. I checked reviews and saw they were interactive and involved and loved it. they tried to make every bad review right. I commented under several videos in support of them. Before I checked out I wanted to see some of the products in my cart in a video for reference of what I was purchasing. They blocked me on tiktok... I could only assume when I mentioned I google searched them to verify their credibility as a supplier they decided to block me so no one else would see my comment DESPITE it being a positive comment. Because of this I will no longer be purchasing and feel the company is super shady.”
“AVOID AVOID AVOID. I ordered in ***2018*** and never received my order. I have emailed them 4 separate times DM'd their instagram multiple times, commented on their photos (which were deleted by the "company," to no avail. Do NOT order from this branch of scam artists, you WILL lose your money. Their site says they do not offer refunds so they will offer to "ship" more product to you, but similar to what another reviewer said, their company is named Hidden Cosmetics because you never get the product! I highly doubt it even exists, it is most likely another company's product that they demo and pass off as their own! Just to see if they would respond, I emailed them today, 2 years and 3 months later, and they had the nerve to give me attitude. I doubt I will ever hear from them again. If you are looking for similar products, shop Dawn Eyes Cosmetics. Her brand is honest, and I have ordered from her multiple times with 110% satisfaction with my order.”
“The name of this company suits them well. Hidden cosmetics as in you’ll never find your cosmetics because they don’t ship them to you. They only respond to emails half of the time and when they feel like it and their Instagram customer service is seriously lacking in everything except attitude.”
“I placed on order with this company on sept 25, 2020 with the intention of gifting my purchase on Christmas. After I placed my order I received a conformation email with an order number. I had no contact from this company for almost 2 months. I reached out to them in mid November and simply asked for an update on my order. I received no response. I have it more time and reached out again with a more upset and frustrated email in early December. No personal response. They did RESEND me my confirmation email, but not once actually updated me on my order status or explain why it was taking so long. Their website states they dont offer refunds. I did not receive the order before Christmas and still have not received my order (1/9/21).
I WOULD NOT recommend this company. I really wish I could get my money back but all I can do at this point it write a review. They have no personal customer service, even after I sent them 4 emails in regards to my order. I reached out on Instagram as well, I was told “someone will check into your order on Monday” but I never received a response from that either. DO NOT place an order with this company
Ps. If you found this same review from TrustPilot, that is intentional. I wanted to post this review on multiple platforms due to my frustration with this company.”
“This company is a scam they will take your money and never send you the product. I ordered in September and it is now December and I haven’t received anything nor can I track my shipment. When I messaged them they told me I can’t track it because I never paid for tracking. Since when has that ever been a thing?? This company is a joke save your money.”
“I ordered in January 2020. It is November, products never came. Refund requests ignored. This company is fraudulent and as fake as they come. Don't waste your time or money.”
“literally terrible. i ordered something in the first week of DECEMEBER 2019!! i keep dming but the only time they reply to me is when i comment on their posts, they delete my comments and reply once and never reply again!! i’ve given my order number so many times and they still haven’t shipped it! it’s been almost a year!”
“Awful customer service. No contact with them at all. I ordered one pigment on the 12th of January. It was pre order so it said it will take 1-3 months. Today it’s 8th of September and I just got the pigment that I ordered. I’ve been waiting 8 months!!! I was sending a lot of emails about my order, they were keep saying someone will contact you tomorrow. A week ago I decided to comment their every picture on Instagram about my order and I was sending an email about it every day. I got the parcel without any nice note, any box nothing. Just a tiny jar in an envelope. I DO NOT RECOMMEND this shop. There are many brands now which have similar products and waiting time and no communication is not worth it. I wish I read the reviews before I bought the product, otherwise I would never order from them.”
“If I could put no stars I would. Ordered over a month ago, been given notification of shipping but no shipping number or tracking info, they only respond to negative comments on there social media posts with threats to block rather than actually deal with the issue! This company takes people's money and doesn't provide the goods AVOID!”
“Thieves. I ordered in January 2020. 7 months later and they made off with my 17 dollars. Just happy that I had only bought 2 products on sale- I believe I paid more for shipping lol. They will go back and forth with you on IG messenger and if you speak out in their comments they simply block you. I have reported them to Action Fraud. Awful company- awful people.”
“If I can put a negative number, I would.
DONT BUY IN THIS PAGE, it’s a fraud.
I bought in March and they have refused to send the products. They don’t respond messages and emails.
THIS IS THE WORST SERVICE EVER, the only thing that he said me is : by the virus we are a little bit little with the shipping.
They delate my comments on Instagram.”
