“Ordered some hats in the sale, they seem ok, I think at their full price it's far too much, however the disappointment is that as the items were in multiple locations (so I was told) the shipping was not £7.50 as advertised. I emailed before ordering and was told that if I placed the order the difference from the £7.50 would be refunded (shipping was over £15). However after placing the order I have been told no additional reduction can be applied, very disappointing, won't be returning in future.”
“Still havent received my items, days after order and been notified (days after order) that various items I ordered were out of stock. Got a refund, but not much impressed so far and havent had anything yet!!!”
“Not the service but the socks:
- Had “Hilditch & Key” in bright blue on foot
- “Large” was smaller than Turnbull & Asser’s #12
- Turnbull & Asser socks much higher quality
- Threw out the H&K socks (3 pairs) as too much of a bother to return them”
Thank you for your feedback.
I am sorry to hear you of your opinion in regards to our socks. Our socks are pictured with the brand logo clearly shown on the sole of sock, out of sight where it can not be seen when worn. We do offer free returns in the UK via DHL, with collection part of the this service had you wished to return them for refund. If you still do have the socks, please contact us on enquiries@hilditchandkey.co.uk and we can assist you with a return should you need help.
