“Overall an easy purchasing experience. Paid for the alteration to the sleeves however the neck size appears to be off by at least a half size. I multiple other Hilditchj & Key Shirts, either marked 42 or 16.5 and hove no problem with the top button. This shirt is too tight at the top to button - at least a half size smaller that what I am used to.”
Thank you for your comment.
I am sorry to hear of this. We would be happy to check the shirt for you, please contact our customer services team and we can arrange this for you.
“Having ordered and paid online, it took 5 days to be advised my item was out of stock. I sent two subsequent emails, both of which remain unanswered.
Poor communication”
Thank you for your comments.
I am sorry to hear of your dissatisfaction and I apologise for the slow communication. I will make sure that somebody reaches out to you today.
“Service as always is great.
The most unfortunate thing is that I took the effort to go to the store, arrived and found out all discounts are online only. Hence only bought 1 necessary item rather than other Items I was interested in.”
Thank you for your review.
We do advise that our sale is only available online. If you need any assistance in placing an online order with us, please do not hesitate to reach out.
“The service is fine. The shirts are very good quality. But I’m not entirely happy at paying £180 for a shirt only to discover that a matter of days later a discount of 15% is available and not at all happy at being charged nearly £16.00 for 2 deliveries.”
“Nice hat and good quality, in my opinion Stetson hats are unbeatable but a good alternative nevertheless. Quick delivery which is a plus. Only negative which is a big one, the hat never came in a hat box as stated on the website. Disappointed as a hat as expensive and of a high quality as they state should come with a quality hat box as standard.”
Thank you for your message.
I am sorry to hear the box arrived damaged. Please reach out to us on email (enquiries@hilditchandkey.co.uk) and we can have a new box sent for you.
“I should have tried on the shirt or an equivalent trying-on shirt. It appears that I would need tailored fit in the particular shirt I chose because it is much too wide around the waist and chest. Unfortunately, I am not back in London until after Christmas because I am a school teacher in the Newbury area and we are overseas at the start of the Christmas holidays.”
Hi Mike,
Thank you for your review.
If you need to return the shirt, please contact us at enquiries@hilditchandkey.co.uk and we can arrange this for you.
Kind Regards,
Hilditch & Key
“Broadly happy with the service received although very disappointed with the quality of the product. Cuff material has started to separate from the cuff after one single wear - for the price paid I expected much better quality than that.”
Hi Iain,
Thank you for leaving a recent review.
I am sorry to hear of the problem you have had with the shirt. We have messaged you separately in regard to the reported issue and how we can resolve this for you.
Many Thanks,
Hilditch & Key
