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Hilditch & Key Reviews

4.7 Rating 121 Reviews
89 %
of reviewers recommend Hilditch & Key
Read Hilditch & Key Reviews
Anonymous
Anonymous  // 01/01/2019
Probably the best shirt I have ever bought!!
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Posted 2 weeks ago
The day after I purchased my new fedora hat I received spontaneous compliments by no less than six complete strangers! I guess that says it all about style, quality and service.
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Posted 2 days ago
The Service was amazing and the staff where very Helpful.
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Posted 3 days ago
I was specifically looking for my first fedora hat and thus browsing through several different shops across London. Hilditch & Key was eventually the shop where I found great service and help from the beginning onwards: the staff helped me choosing the right model for my body and face, gave me valuable advice (e.g., how it should fit when it's new), and even adjusted the twist of the brim for me. It's been a great experience and I can very much recommend this shop!
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Posted 2 weeks ago
Absolutely excellent service as usual, I was actually visiting the Bates hat section.
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Posted 2 weeks ago
Ordered some hats in the sale, they seem ok, I think at their full price it's far too much, however the disappointment is that as the items were in multiple locations (so I was told) the shipping was not £7.50 as advertised. I emailed before ordering and was told that if I placed the order the difference from the £7.50 would be refunded (shipping was over £15). However after placing the order I have been told no additional reduction can be applied, very disappointing, won't be returning in future.
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Posted 2 weeks ago
Very kind courteous
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Posted 2 weeks ago
Excellent quality of product and fast service.
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Posted 3 weeks ago
Overall an easy purchasing experience. Paid for the alteration to the sleeves however the neck size appears to be off by at least a half size. I multiple other Hilditchj & Key Shirts, either marked 42 or 16.5 and hove no problem with the top button. This shirt is too tight at the top to button - at least a half size smaller that what I am used to.
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Posted 3 weeks ago
Thank you for your comment. I am sorry to hear of this. We would be happy to check the shirt for you, please contact our customer services team and we can arrange this for you.
Posted 2 weeks ago
Nice store proper service great products
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Posted 3 weeks ago
Purchase was well handled with seasoned expert advice. Great selection and lovely shop.
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Posted 3 weeks ago
I am very pleased with the fit, comfort and quality. I will definitely be returning to purchase another hat in the near future.
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Posted 3 weeks ago
Excellent trousers and very good value.
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Posted 3 weeks ago
I have found Hilditch and Key to be a good experience both in person and online
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Posted 3 weeks ago
At H & K I find the quality that Jermyn Street of old was know for. The craftsmanship shows through on everything I’ve purchased. It has quickly become my favorite men’s store when visiting England. If you care about tradition, craftsmanship, and classic style, it may be for you also. And if you wear hats, there’s no better that Bates! The service and attention one receives in the store is impeccable. And their shipping is excellent.
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Posted 3 weeks ago
Great sweater. Already one of my favorites.
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Posted 3 weeks ago
Sus productos son de calidad y diseños únicos .
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Posted 3 weeks ago
products and service excellent!
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Posted 1 month ago
service was ok, nothing to add.
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Posted 1 month ago
Having ordered and paid online, it took 5 days to be advised my item was out of stock. I sent two subsequent emails, both of which remain unanswered. Poor communication
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Posted 1 month ago
Thank you for your comments. I am sorry to hear of your dissatisfaction and I apologise for the slow communication. I will make sure that somebody reaches out to you today.
Posted 1 month ago
Hilditch & Key is rated 4.7 based on 121 reviews