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Hilditch & Key Reviews

4.7 Rating 131 Reviews
91 %
of reviewers recommend Hilditch & Key
Read Hilditch & Key Reviews
Anonymous
Anonymous  // 01/01/2019
Probably the best shirt I have ever bought!!
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Posted 1 month ago
The Indi fedora currently on clearance sale is the most underestimated hat on the website, the photo on the website looks terrible but the hat is terrific. 4 1/2 inch crown at the front 5 at the sides, brim is 2 3/4. It is like one of the hats of old. Service was very good, with the hat arriving in a very nice hat box.
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Posted 1 week ago
It was good!
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Posted 1 week ago
Professional and excellent service
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Posted 1 week ago
Berretto molto bello, servizio e competenza nell’assistenza clienti ottima
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Posted 1 week ago
I ordered a trilby hat and it was delivered the next day. Unbelievable service. It was well packed and contained instructions for return if necessary. The hat was great for me and I can’t wait to wear it.
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Posted 2 weeks ago
I really rate Hilditch & Key's shirts, high quality, and whilst not cheap, much more reasonable than most of Jermyn Street.
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Posted 3 weeks ago
Very professional and informative. Hope to be back next year!
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Posted 3 weeks ago
I called in earlier this week and bought a Hat and had excellent chat with the manager. A great experience all around.
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Posted 3 weeks ago
Excellent quality and very fine service, as usual. Used to visit you often in the 1990s in Jermyn Street. Then it was size 15.5 !!!!
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Posted 3 weeks ago
Very quick dispatch. The tie I purchased is of outstanding quality.
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Posted 4 weeks ago
Spencer was fantastic. He remembered me from my last visit and got me what I wanted. On the store itself, I have some comments. I would love to buy shirts is they are not buttoned down. And o think you should make darker grey woollen socks and not just light ones.
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Posted 1 month ago
The day after I purchased my new fedora hat I received spontaneous compliments by no less than six complete strangers! I guess that says it all about style, quality and service.
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Posted 1 month ago
The Service was amazing and the staff where very Helpful.
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Posted 1 month ago
I was specifically looking for my first fedora hat and thus browsing through several different shops across London. Hilditch & Key was eventually the shop where I found great service and help from the beginning onwards: the staff helped me choosing the right model for my body and face, gave me valuable advice (e.g., how it should fit when it's new), and even adjusted the twist of the brim for me. It's been a great experience and I can very much recommend this shop!
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Posted 1 month ago
Absolutely excellent service as usual, I was actually visiting the Bates hat section.
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Posted 1 month ago
Ordered some hats in the sale, they seem ok, I think at their full price it's far too much, however the disappointment is that as the items were in multiple locations (so I was told) the shipping was not £7.50 as advertised. I emailed before ordering and was told that if I placed the order the difference from the £7.50 would be refunded (shipping was over £15). However after placing the order I have been told no additional reduction can be applied, very disappointing, won't be returning in future.
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Posted 1 month ago
Very kind courteous
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Posted 1 month ago
Excellent quality of product and fast service.
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Posted 1 month ago
Overall an easy purchasing experience. Paid for the alteration to the sleeves however the neck size appears to be off by at least a half size. I multiple other Hilditchj & Key Shirts, either marked 42 or 16.5 and hove no problem with the top button. This shirt is too tight at the top to button - at least a half size smaller that what I am used to.
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Posted 1 month ago
Thank you for your comment. I am sorry to hear of this. We would be happy to check the shirt for you, please contact our customer services team and we can arrange this for you.
Posted 1 month ago
Hilditch & Key is rated 4.7 based on 131 reviews