“The day after I purchased my new fedora hat I received spontaneous compliments by no less than six complete strangers! I guess that says it all about style, quality and service.”
“I was specifically looking for my first fedora hat and thus browsing through several different shops across London. Hilditch & Key was eventually the shop where I found great service and help from the beginning onwards: the staff helped me choosing the right model for my body and face, gave me valuable advice (e.g., how it should fit when it's new), and even adjusted the twist of the brim for me. It's been a great experience and I can very much recommend this shop!”
“Ordered some hats in the sale, they seem ok, I think at their full price it's far too much, however the disappointment is that as the items were in multiple locations (so I was told) the shipping was not £7.50 as advertised. I emailed before ordering and was told that if I placed the order the difference from the £7.50 would be refunded (shipping was over £15). However after placing the order I have been told no additional reduction can be applied, very disappointing, won't be returning in future.”
“Overall an easy purchasing experience. Paid for the alteration to the sleeves however the neck size appears to be off by at least a half size. I multiple other Hilditchj & Key Shirts, either marked 42 or 16.5 and hove no problem with the top button. This shirt is too tight at the top to button - at least a half size smaller that what I am used to.”
Thank you for your comment.
I am sorry to hear of this. We would be happy to check the shirt for you, please contact our customer services team and we can arrange this for you.
“At H & K I find the quality that Jermyn Street of old was know for. The craftsmanship shows through on everything I’ve purchased. It has quickly become my favorite men’s store when visiting England. If you care about tradition, craftsmanship, and classic style, it may be for you also. And if you wear hats, there’s no better that Bates! The service and attention one receives in the store is impeccable. And their shipping is excellent.”
“Having ordered and paid online, it took 5 days to be advised my item was out of stock. I sent two subsequent emails, both of which remain unanswered.
Poor communication”
Thank you for your comments.
I am sorry to hear of your dissatisfaction and I apologise for the slow communication. I will make sure that somebody reaches out to you today.
