“The Indi fedora currently on clearance sale is the most underestimated hat on the website, the photo on the website looks terrible but the hat is terrific. 4 1/2 inch crown at the front 5 at the sides, brim is 2 3/4. It is like one of the hats of old. Service was very good, with the hat arriving in a very nice hat box.”
“I ordered a trilby hat and it was delivered the next day. Unbelievable service. It was well packed and contained instructions for return if necessary. The hat was great for me and I can’t wait to wear it.”
“Spencer was fantastic. He remembered me from my last visit and got me what I wanted.
On the store itself, I have some comments. I would love to buy shirts is they are not buttoned down. And o think you should make darker grey woollen socks and not just light ones.”
“The day after I purchased my new fedora hat I received spontaneous compliments by no less than six complete strangers! I guess that says it all about style, quality and service.”
“I was specifically looking for my first fedora hat and thus browsing through several different shops across London. Hilditch & Key was eventually the shop where I found great service and help from the beginning onwards: the staff helped me choosing the right model for my body and face, gave me valuable advice (e.g., how it should fit when it's new), and even adjusted the twist of the brim for me. It's been a great experience and I can very much recommend this shop!”
“Ordered some hats in the sale, they seem ok, I think at their full price it's far too much, however the disappointment is that as the items were in multiple locations (so I was told) the shipping was not £7.50 as advertised. I emailed before ordering and was told that if I placed the order the difference from the £7.50 would be refunded (shipping was over £15). However after placing the order I have been told no additional reduction can be applied, very disappointing, won't be returning in future.”
“Overall an easy purchasing experience. Paid for the alteration to the sleeves however the neck size appears to be off by at least a half size. I multiple other Hilditchj & Key Shirts, either marked 42 or 16.5 and hove no problem with the top button. This shirt is too tight at the top to button - at least a half size smaller that what I am used to.”
Thank you for your comment.
I am sorry to hear of this. We would be happy to check the shirt for you, please contact our customer services team and we can arrange this for you.
