“The service is very good, very efficient.
Tim, in enquiries is great - helpful and prompt.
But ordering on the website is not always clear - some default settings lead to errors.”
“Dear all, globally I found the experience satisfactory. Somewhat taken aback by the amount of taxes and duties (over 40% of the item's price, not taking the £25 shipping into account) as the prices are mentioned Tax included on the website. Your chatbot answered my question and broke down the amount, but it remains that the site is not clear.
The addition of those costs makes shopping with you quite more expensive than in the past, but you're not responsible for Brexit. Still love your nightshirts, but I shall have them bought for me by a friend visiting London in the future (couldn't do it this time because of Xmas).”
Thank you for your message.
As you say, duty and tax is beyond our control. We clearly state that all taxes and duties are included in the order total and displayed at checkout, meaning customers do not have to pay upon delivery.
We look forward to seeing you instore in the near future.
