“At H & K I find the quality that Jermyn Street of old was know for. The craftsmanship shows through on everything I’ve purchased. It has quickly become my favorite men’s store when visiting England. If you care about tradition, craftsmanship, and classic style, it may be for you also. And if you wear hats, there’s no better that Bates! The service and attention one receives in the store is impeccable. And their shipping is excellent.”
“Having ordered and paid online, it took 5 days to be advised my item was out of stock. I sent two subsequent emails, both of which remain unanswered.
Poor communication”
Thank you for your comments.
I am sorry to hear of your dissatisfaction and I apologise for the slow communication. I will make sure that somebody reaches out to you today.
Thank you for your review.
Our shipping rates are based on the carrier rate at that time, we do not add anything additional on top. Given your EU location, tax and duty charges are now also applicable (and charged at checkout) which can inflate the overall rate.
“I ordered a fedora and a trilby on line in the sale.
The hats were swiftly dispatched and accurate tracking was provided.
The hats arrived promptly and were well packaged. I am very pleased with my purchase.
Beautiful hats, excellent quality.”
