Thank you for your message.
I am sorry to hear the box arrived damaged. Please reach out to us on email (enquiries@hilditchandkey.co.uk) and we can have a new box sent for you.
“Dear all, globally I found the experience satisfactory. Somewhat taken aback by the amount of taxes and duties (over 40% of the item's price, not taking the £25 shipping into account) as the prices are mentioned Tax included on the website. Your chatbot answered my question and broke down the amount, but it remains that the site is not clear.
The addition of those costs makes shopping with you quite more expensive than in the past, but you're not responsible for Brexit. Still love your nightshirts, but I shall have them bought for me by a friend visiting London in the future (couldn't do it this time because of Xmas).”
Thank you for your message.
As you say, duty and tax is beyond our control. We clearly state that all taxes and duties are included in the order total and displayed at checkout, meaning customers do not have to pay upon delivery.
We look forward to seeing you instore in the near future.
“The service I have recieved is of the highest quality. I have never felt rushed and have always had their complete attention. The hemming of my trousers was quick. I was able to pick them up the next day. Making popping in and grabbing something new while on holiday possible. Thank you Hilditch & Key.”
“It is always such a joy to step into Hilditch & Key on Jermyn Street. It is like taking a 30 minute holiday away from the concerns of London, work, etc.”
“The service was absolutely excellent from an obviously highly experienced and knowledgeable member of staff. I cannot see how it could have been better.”
“The product came damaged, with thread pulling across the seams and the rolled edges coming undone. I have notified the contact email with images, and are still awaiting a response. Extremely unimpressed.”
Thank you for your comments.
I am very sorry to hear of the issue you have had with the pocket square that you ordered. I will follow up with our team this morning to make sure this is resolved for you.
“I should have tried on the shirt or an equivalent trying-on shirt. It appears that I would need tailored fit in the particular shirt I chose because it is much too wide around the waist and chest. Unfortunately, I am not back in London until after Christmas because I am a school teacher in the Newbury area and we are overseas at the start of the Christmas holidays.”
Hi Mike,
Thank you for your review.
If you need to return the shirt, please contact us at enquiries@hilditchandkey.co.uk and we can arrange this for you.
Kind Regards,
Hilditch & Key
“Not the service but the socks:
- Had “Hilditch & Key” in bright blue on foot
- “Large” was smaller than Turnbull & Asser’s #12
- Turnbull & Asser socks much higher quality
- Threw out the H&K socks (3 pairs) as too much of a bother to return them”
Thank you for your feedback.
I am sorry to hear you of your opinion in regards to our socks. Our socks are pictured with the brand logo clearly shown on the sole of sock, out of sight where it can not be seen when worn. We do offer free returns in the UK via DHL, with collection part of the this service had you wished to return them for refund. If you still do have the socks, please contact us on enquiries@hilditchandkey.co.uk and we can assist you with a return should you need help.
“First class service from the gentlemen in the Jermyn street shop.
They eventually managed to make sense of and add the online discount code at the till.
Much prefer to visit the shop than buy online.”
