“The item was lovely quality but your returns policy is a bit of a nightmare. I had to source my own way of returning said items. I think your website needs to be clear. Although very quick to refund money so thanks”
“Hi i orderd 3 beige track suits only 3 tops came i orderd age 8 6 3 there all the same sise the tops i need to send the back how do i go about it please .”
“Jacket is absolutely lovely! Only thing is I wouldn’t say the colour matched the picture as when it arrived it was more greyish then beige. But other then that I love.”
“Bought some dupe slippers in chocolate brown come within few days so soft great quality perfect colour. Sizing slight small so can't wear thick socks but lovely product would buy again.”
“Absolutely loved the loungewear with fur trim, but sizing is definitely out I'm a 12-14 and L was tight, I would of kept if it was better sizing which is a shame. Quality was brilliant too.”
“Very happy! It’s a beautiful coat , quality is amazing. I will be getting more colours for me and getting my daughter her first coat as she loves it too.”
“Was very pleased with how easy the order and delivery was but very disappointed by having to pay another £5.15 to Royal Mail to have my item returned as I could not access the QR code as it was stating it was not recognised I assumed when I returned my item I would be refunded my £3 99 delivery on top of purchase price charge as I could not use return portal in total postage has cost me £9.14 for an item which cost £10.00 I'm totally disappointed
I have proof of postage should you wish to honour me the return Royal mail cost of £5.15
Thankyou”
“One thing I can’t fault is the great customer care service and excellent quality of the fur coats. It feels so lush. I was a bit disappointed that one of the coats I ordered previously had failed to deliver. But I was offered a 20% refund and prompt delivery of a replacement. Am going to be coming back…”
