“Well first of all I placed an order for some boots and a few days later you have refunded me with no explanation, so this is why you get a rubbish review”
“What a Lovely experience dealing with H & L both in person (especially) at Lakeside, Thurrock, Essex and also online. In person, the girls are so lovely and helpful and very kind & friendly and don't forget the clothes they sell are wonderful too and always good value and always on trend.”
“Clothing is smaller than advertised
Paid £3.99 delivery charge the a further £5.95 to return the items. Sent an email to query why is costs so much to return but had no reply ! Won’t be using them again !”
“Love my boots that much I actually bought 2 pairs the same !!!! But my favourites the jean cowboy boots and cream tassle ones omg the comments !! The looks 👌...10 10 ...
And I feel amazing too !!”
“I ordered an item and received the wrong one. However I contacted them and had a return label sent out the next day and a replacement days later. Couldn’t have asked for better customer service. Thankyou so much!”
