Hi Clare, please get in touch with us regarding your faulty boots and we can get them changed over for you. We strive for 100% excellent feedback so will do our best to help you sort your issue out as fast as possible.
“The two peice outfit was bought for my sister in laws birthday was a bit apprehensive thinking she might not like it … but she absolutely loved it and had it on straight away with I was most pleased about gorgeous set gorgeous colours and great price Thankyou only came across this by chance but so made up I did”
“Excellent online service! My first time purchasing from HL London and I was not sure what the quality would be like.
I am over the moon with these beige faux leather cowboy boots! Ordered the evening of the 23rd June, they were dispatched the next day and received today. I was able to track them too, which was really helpful. Pacakged really well and came in a nice box .
I love the fit of these boots , really comfortable and they look gorgeous too! I will definitely be ordering again soon. Thank you.”
“Lovely outfit, and really soft material. I did take the shoulder pads out, but thats only because of my frame and they made me look like a linebacker. They were sewn in but did unpick quite easily, it might be worth looking into making the outfit so the pads can be removed, then its a choice to have them or not. This is not a slight against the outfit, I love it. x Thank you x”
“Most amazing customer service. I visited the shop in Lakeside on Saturday as I was devistated I ripped my favourite skirt from HL on a night out. I went in to ask if they still stocked the skirt as I bought it last year and was informed they don’t have it at the shop but to leave my name & number and they will see what they can do. I received a call 2 days later saying that not only did they have the skirt in a different store (very far from where I live), but that they will order it for me and deliver it to my address. Amazing that they remembered and made the effort to find the skirt for me. Not experienced customer service like it. Now I have my skirt on its way just before my holiday. Nothing they won’t do for you! Thank you so much!! Xx”
