“I ordered an item and received the wrong one. However I contacted them and had a return label sent out the next day and a replacement days later. Couldn’t have asked for better customer service. Thankyou so much!”
“Wonderful choice of festival wear and cowboy boots I think I’ve found my secret pleasure. Boots arrived so quick too. Whole setup through browsing to receiving my items was easy. You really have some wonderful styles and fab footwear, can’t wait to stock up with plenty more…Yeehaw”
“Lovely clothes with a nice style, however cannot get through to customer services as I have been emailing and phoning for 2 weeks and no one is answering. So cannot return my item.”
“Its my first time ordering with HL London, im very impressed with the quality of the cowboy boots i received. Would definitely recommend this website and will 💯 be ordering from here again 🙂”
“Ria who served me today. 21st May 2026 on my first visit to Lakeside. I have a disability, cannot walk, arrived to your store on a scooter. Ria went around the shop with me, carried the clothes I wanted to try and put them in to the changing room. She showed empathy and compassion during my shopping experience at your store. I feel Ria recognised, acknowledged and took accountability by the actions she displayed. Thank you for you Ria. Love Amy x”
