“I got this for my wife for Christmas, she LOVED it and says its exactly what she wanted. The quality is amazing and the price was also great. Shipping didn't take as long as I expected.”
“I ordered a fur coat and it was delivered the next morning so impressed with the delivery and the coat is amazing, will definitely order from here again”
“First coat was to small, the exchange was very easy and the rep who helped responded very quickly to all of my emails and I mean all. The fur is absolutely beautiful and she loves it. And I’ll add that the prices are very reasonable.”
“Such a good experience i had purchased a fur jacket for my daughter and size was slightly small so emailed and someone helped but I was having an issue with return and then at like 6pm got a call from a lady called Lisa Russell what a great help she talked me through it and then did the process for me emailed me return label sent jacket back got the bigger size and my daughter is so happy the quality of the jacket is amazing would recommend to friends and family thanks again lisa your a star”
“Bought as an XMAS gift for my Granddaughter and she absolutely
loves it .The colour,quality and size are perfect. She wears it as often as she can during this cold weather.One HAPPY Teenager!”
“Fantastic quality , customer service team were so helpful , as I couldn’t get my order right due to different lengths , but they were some of the best I’ve come across”
“I am very very impressed with the customer service skills! There was an issue and it got sorted straight away, very happy and will be ordering again soon!”
“Would give more stars if I could absolutely unreal quality ordered around tea time come within 24hours!! Definitely be ordering more thanks so much!!! I bought 2 kids fur cardigans and a blue fur jogger set. Unreal thanks again”
“I placed an order online and even though there was some confusion at the start, Linda got it sorted and got her delivery guy to deliver it to my home address that day. Great service from H&L, thank you so much. My daughter will be so happy on Christmas Day. Thanks again x”
Hiya,
I have just been updated by the shops that our driver is going to deliver it to you as you was not aware that you had selected click and collect at checkout. Because of this it had been delivered to our store and was awaiting your collection since the 28th of November I believe
“Limited photographs of item and no description or measurements meant it was not as expected. H&L only have 1 option for returns which costs £5.95! Wouldn't use them again.”
Hi Gail,
Very sorry that your unhappy with your belt. This is a sale item and is discountinued now. We offer 3 return options, store credit and exchanges which have no fee or a return for refund where customer pays for the label
“Ordered a black short fur jacket , absolutely beautiful very nice quality. I can't wait to wear it Jo . Nice company to deal with and arrived in good time .”
