“Free shipping means you have to collect from a depot, not to your house. I’d call that a slightly misleading statement. Other than that the service was fine.”
Hi!
We think you may possibly have had click and collect selected, and
then applied the free delivery voucher, but collection is already
free, so this would not change the order.
We have double checked the website and the free delivery coupon works
correctly when a delivery option is selected rather than click and
collect.
“I absolutely love my fur gilet from HL London! The quality is amazing, it’s so soft and looks really stylish. It fits perfectly and instantly makes any outfit look more dressed up. I’ve already had so many compliments wearing it.
I was also really happy to get it on discount, which made it even better value for money. The delivery was quick and the whole shopping experience was really smooth. I’m so happy with my purchase and will definitely be ordering from HL London again. Highly recommend! 💕✨”
“ria was very helpful and friendly and took her time to give advice and give us outfit ideas, and she give my mum the confidence she needed , Thankyou”
“Reanna is an asset to you team. Very well presented and very helpful. I was a fussy customer and it don’t phase her and her customer service is 5 stars”
