“I am very very impressed with the customer service skills! There was an issue and it got sorted straight away, very happy and will be ordering again soon!”
“Would give more stars if I could absolutely unreal quality ordered around tea time come within 24hours!! Definitely be ordering more thanks so much!!! I bought 2 kids fur cardigans and a blue fur jogger set. Unreal thanks again”
“I placed an order online and even though there was some confusion at the start, Linda got it sorted and got her delivery guy to deliver it to my home address that day. Great service from H&L, thank you so much. My daughter will be so happy on Christmas Day. Thanks again x”
Hiya,
I have just been updated by the shops that our driver is going to deliver it to you as you was not aware that you had selected click and collect at checkout. Because of this it had been delivered to our store and was awaiting your collection since the 28th of November I believe
“Limited photographs of item and no description or measurements meant it was not as expected. H&L only have 1 option for returns which costs £5.95! Wouldn't use them again.”
Hi Gail,
Very sorry that your unhappy with your belt. This is a sale item and is discountinued now. We offer 3 return options, store credit and exchanges which have no fee or a return for refund where customer pays for the label
“Ordered a black short fur jacket , absolutely beautiful very nice quality. I can't wait to wear it Jo . Nice company to deal with and arrived in good time .”
“This is the second time I’ve ordered from HL London, fur jackets are beautiful, I received my order so so fast! The only place I will buy my daughter’s fur jackets from! Thankyou”
“Ordered 2 faux fur coats yesterday morning for my nieces for Christmas, they’ve turned up already (24 hours later) - Absolutely beautiful coats, will definitely order here again, thank you.”
