Hi Samantha,
We're sorry you're not happy with the sizing and quality of our £6 gym sets, we charge £5.95 for our returns as this is a flat label cost to send the item back, if you'd like to return for a refund feel free to send back your own way and we'll be able to refund the item
“Neve and all the staff was amazing at H&L lakeside went above and beyond to give me the extra treatment as I am disabled I was really made to feel special
So so helpful and will definitely recommend to everyone to come visit the store”
“Ordered my daughter an outfit for her birthday party let me buy I received an email a few days later to say they have over sold on the item so I was given a full refund was rather disappointing but these things happen, I then ordered a jacket for my daughters party and I’ve received the wrong colour I’ve had to just stick with it as I have no time to send back wait on a refund to order another the jacket is lovely but the service could be better”
“Outstanding value for a real fur-trimmed cashmere coat at £300. Would have expected to pay £500. Googled dark red jacket and it came up immediately. Bought large size = size 16. More than happy. Superfast delivery.”
“Absolutely love this website for my goddaughter.. she loves the fur jackets … I purchased 3 last year and just ordered another two this year in bigger sizes… lovely and soft and great price highly recommended”
“I ordered a faux fur jacket online from HL London but never expected it to arrive 24 hours later. It was beautifully packaged and the quality of the jacket is first class. I love it. I am going to a Christmas Wedding and it will be perfect.”
“Next day delivery free with click and collect. I went to store and they was sold out but wa stage staff who advised me of their click and collect service. First time shopper will be back for sure”
“My little girl has been asking for a fur coat for ages, when it come unfortunately it was to small. I returned it and was going to order another. However I received a email before hand to exchange which was really helpful and less hassle. Customer service was great. And quality is lovely. Will definitely order other things 😊”
“I ordered online, it was quick/easy/fast and I had no issues.was notified all the way through. The online and in store collection customer service was very helpful and the ladies where all helpful and kind on collection so thank you.
Also, wow the clothes are beautiful comfortable and I lovely fit too. I'm holiday ready!”
“My parcel arrived so fast I love my order ordered a luxury fur item and the quality is amazing so beautiful so happy will definitely be ordering again soon”
