“Es sehr schön verpackt und geschützt. Die Kette an sich war sehr sehr schön. Ich habe sie meiner Freundin geschenkt und sie hat sich unglaublich gefreut und war begeistert.”
Hello Anna,
Thank you for your review.
We are really sorry that you had this experience with your product staining.
Unfortunately, we could not find any previous contact with you. Have you already contacted our customer service regarding your problem?
We would ask you to contact us via our email address hallo@holzkern.com so that we can offer you a suitable solution.
We look forward to hearing from you soon! :)
Kind regards,
The Holzkern Team
“J'ai commandé la bague Sumo il y a quelques semaines et la taille était trop grande. J'ai contacté le service clientèle qui m'ont tout de suite envoyé une étiquette de retour. J'attends impatiemment la suite pour pouvoir recommander la bonne taille 😊👍🏻”
“Montre de qualité reçu dans un bel emballage avec maillons supplémentaire pour dimension du bracelet
Suivi en permanence du colis
Je recommande sans hésitation”
Hello Willie,
We’re sorry that we didn't meet your expectations here. However, we would like to thank you for your honest feedback in this regard.
We are doing our best to further develop our brand, products and website. To do this, it is important to take our customers' perceptions seriously, which is why we have now forwarded your feedback to the relevant department.
In any case, we would be delighted if you would give us a chance and visit us again soon in the online store.
We are sure that in your case it was a very unfortunate isolated incident and that we will be able to convince you otherwise. :)
Kind regards,
The Holzkern-Team
“Du Uhren sehen nicht nur auf den Bilder schön aus, bin überhaupt kein Uhrenträger zudem, aber ich hab letztes Jahr eine Uhr von Holzkern geschenkt bekommen und hab mir jetzt die Zweite selber gekauft und bin so richtig Überrascht wie Beeindruckend und von Sitz am Handgelenk, wie toll die Uhren verarbeitet sind”
Hello Angie,
Thank you for your review.
We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner.
We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques!
Unfortunately, we could not find any previous contact with you. Have you already contacted our customer service regarding your problem?
We would ask you to contact us via our email address hallo@holzkern.com so that we can offer you a suitable solution.
We look forward to hearing from you soon! :)
Kind regards,
The Holzkern Team