Hi Michelle,
Thank you for your review and for sharing this fault with us! We received your email too and one of our team is coming back to you to organise a collection of this shoe. We sincerely apologise, looks like a rare instance when there has not been enough glue on the sole - we can see that from the image. One of our team is going to replying to you for the collection.
Many thanks,
International Dance Shoes
Hi there,
So sorry to hear this. Could we please ask that you forward some photos to us at sales@ids-danceshoes.co.uk so that we can take a look? It's quite an unusual piece of feedback so we'd like to see.
Many thanks,
International Dance Shoes
“After some challenges with the payment process, I was able to order and have delivered a couple of new shoes and some accessories with the least friction, in good time to have them packed and brought across with a family member visit.”
“Good range of shoes and willing to customise sizes. Shoes delivered quickly. Phone or face to face customer service isn’t the best, boarder line rude and unhelpful, hence the 4*”
Hey Rachel
Many thanks for taking the time to review us, we're pleased that your happy with the shoes & getting them quickly. We'll drop a quick email over personally to find out about your service experience though, we're sorry that it didn't match your expectations.
Many thanks,
International Dance Shoes
Hi there,
Thanks for taking the time to leave your comments. On fit - thanks for the info. The recent shoes (Heather Full-Sole in Black Calf Leather) were correctly ordered in the same size/fit as the previous order (Heather Full-Sole in Beige NotCalf). Few things that might make this make sense:
- when comparing with older shoes, that have been worn, they'll have likely stretched out a lot over time, making the newer pair feel tight
- fabric differences also might give a slightly different feeling: the Beige NotCalf is a very soft non-leather whereas the Black Calf is a natural leather
- noting on the order that the shoes were made where you add your own orthotic insoles in and this can create a difference in sensation too when you put on a fresh pair, as your previous pair with your added insoles might have stretched out even more
But - it is better to feel a little tighter than the other way, because they'll give a little for the most optimum in comfort and we hope that becomes the case.
On delivery, we give an ETA of 10 working days and the order was placed in the evening of the 24th May, sent on the 4th June which is quick - the 6th working day from the order being placed :)
Thanks for ordering with us, and for taking the time to review us.
Many thanks,
International Dance Shoes
“Beautiful shoes, very comfortable and well-made. I ordered internationally, and I am glad I took the chance to do so. Also, customer service is very helpful and responsive. I will order again.”
“Super helpful staff when I was trying to figure out the best size for me. The gel bottoms of the shoes are so comfortable! Will definitely buy from them again.”
Dear Robin,
Thanks for taking the time to review us and we're sorry that your shoes didn't fit. Whilst we're always here to help and advise we appreciate that ordering shoes in different fittings can end up in a return if the fit isn't quite perfect. Knowing that you're based in the US, we do work with a lot of stockists over there that could be better suited to order from as some do have a wide range of different fittings in stock and if anything needs to be returned it's domestic and less costly.
Here is the link to our store locator: https://www.internationaldanceshoes.com/stockists-americas/
We hope this will be helpful in the future!
Many thanks,
International Dance Shoes
