In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,982 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful and well made.”

Helpful Report

Posted 2 years ago

Hi Cindy, Thank you for your 5 star review! We are so glad to hear that you think our product is well made and beautiful. We take great care and pride in the products we make, and it means a lot to us that you are a satisfied customer. Thank you for your support! Take care! Susan Fraser

Posted 2 years ago

“This is so beautiful even tho I wish he was still here I can rest easy he is safe in this beautiful urn”

In The Light Urns 5 star review on 15th February 2023

Helpful Report

Posted 2 years ago

Hi Karen, Thank you so much for your five-star review! We are so pleased that you were satisfied with the urn and its quality. Our urns are crafted from the finest materials and are designed to stand the test of time. Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“They answered my questions and nowadays that is appreciated”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your positive feedback about our customer service! We strive to provide the best service possible and to make sure that our customers have a positive experience. We know that customer service is a key factor in customer satisfaction, so we're glad to hear that you had a great experience. We appreciate your kind words and your loyalty. Thank you for taking the time to leave us a 5 star review. It means a lot to us! Take care! Susan Fraser

Posted 2 years ago

“Very please with quality, would definitely would recommend. Great Value.”

Helpful Report

Posted 2 years ago

Hi Jim, Thank you so much for the 5-star review! We are so pleased that you are happy with the quality and attention to detail in our product. We strive to make sure that every product is top-notch and we are glad that you are satisfied with your purchase. Thank you for your kind words. Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“Great customer service. Ordered and it shipped the same day. It's a very nice piece. 5 stars all around! Thank you”

Helpful Report

Posted 2 years ago

Hi Matthew, Thank you so much for taking the time to leave us a 5-star review! We strive to offer the best quality products and top-notch customer service and we are so glad to hear that you had a great experience with us. We truly appreciate your kind words and are happy to know that you were satisfied with our products and service. We take pride in our products and services and we will continue to strive to provide the best experience for our customers. Thank you again for your review! Take care! Susan Fraser

Posted 2 years ago

“Very nice product and very helpful and friendly people”

Helpful Report

Posted 2 years ago

Hi Jennifer, Thank you so much for your kind words! We strive to provide the best quality products and excellent service to all of our customers. We appreciate your support and are glad that you are satisfied with your purchase. Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“This is the fifth 3D Ultra light box that I have ordered in the past two years. Each one was delivered carefully packaged and met my expectations. The response time was very timely from the processing the order through confirmation of the proof. Great customer service!”

Helpful Report

Posted 2 years ago

Hi Glynis, We greatly appreciate you taking the time to share your experience. We are so happy to have been able to help in this difficult time in creating your custom piece. We pride ourselves on our products and our great customer service and are so glad you were able to experience that first hand! Take care! Susan Fraser

Posted 2 years ago

“Great product, very responsive and helpful sales people and fast shipping.”

Helpful Report

Posted 2 years ago

Hi Linda, We are so thrilled to hear that you had a positive experience with our urns, our service and shipping! Your feedback is valuable to us, and we strive to provide the best quality products and service to our amazing customers such as yourself. We are so grateful that you chose us and thank you so much for your positive review! Take care! Susan Fraser

Posted 2 years ago

“Perfect. Thank you so much.”

In The Light Urns 5 star review on 13th February 2023

Helpful Report

Posted 2 years ago

Hi Denise, I am so sorry for your loss, and hope we were able to provide some comfort in such a difficult time. Thank you so much for taking the time to share your experience, and please let us know if you have any questions or concerns. Take care! Susan Fraser

Posted 2 years ago

“Very helpful staff, excellent product, great service. The urn arrived quickly and is perfect!”

Helpful Report

Posted 2 years ago

Hi Jessie, Thank you for you for taking the time to share your experience! We are so pleased to hear about your experience with our urns and customer service. We strive to provide the best quality products and service to our customers, and your feedback is greatly appreciated. Thank you for choosing us, take care! Susan Fraser

Posted 2 years ago

“Was really easy to find the perfect urn AND having it made just for my husband!”

Helpful Report

Posted 2 years ago

Hi Donna, Thank you so much for your 5 star review! We're so glad you were able to easily find what you wanted and we appreciate you taking the time to share your experience. We strive to provide the best customer service possible, and your feedback is invaluable in helping us do that. Thanks again! Take care! Susan Fraser

Posted 2 years ago

“I ordered the Raku Sticks and Stones youth urn. I have a small vial of ashes and I wanted a small vessel to place it in. The raku piece is absolutely stunning, it's the perfect size and look for a small tribute. The engraving on the bottom is clear and secure. Having the engraving on the bottom is really great becuase I don't necessarily want to see the engraving all the time, but rather, only see it when I hold the vessel. Only I know the engraving is there, and that makes it all the more special. My piece came quickly and extremely well packaged. Can't say enough great things about the purchasing experience. And the raku piece itself is a treasure.”

Helpful Report

Posted 2 years ago

Hi Stephanie, Thank you so much for your 5 star review! We're so glad to hear that you're satisfied with your personalized urn. It's really important to us that our customers are happy with their purchase, and we appreciate you taking the time to leave us such a great review. We hope you'll continue to enjoy your urn for many years to come. If there's anything else we can do to help, please don't hesitate to reach out. Thank you again for your kind words and for being a valued customer. Take care! Susan Fraser

Posted 2 years ago

“EVERYTHING I ORDERED CAME OUT BEYOND PERFECT AND AS BEAUTIFUL AS CAN BE. THANK YOU GUYS VERY MUCH”

Helpful Report

Posted 2 years ago

Hi Alexis, Thank you so much for taking the time to leave us a 5-star review! We are so pleased to hear that you are satisfied with our services. We strive to create a positive experience for all of our customers, and your feedback is invaluable in helping us make sure we are achieving our goals. If there is anything else we can do to help make your experience even better, please do not hesitate to reach out. Thank you again for your feedback. Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“Very pleased with the product Loved by the party we gave it to”

Helpful Report

Posted 2 years ago

Hi Robert, That's great to hear! We're so happy you're pleased with your purchase. Thank you for your 5-star rating! If you have any questions, please let us know. Take care! Susan Fraser

Posted 2 years ago

“The family was very pleased with the urn , It was comforting to see where my mother in law final resting place would be in such a beautiful well made urn. Thank you,”

Helpful Report

Posted 2 years ago

Hi Frances, Thank you so much for your kind words! We are delighted to hear that you are pleased with the urn for your mother-in-law. We strive to make sure that all of our customers are satisfied with their purchases, and we are glad that we could provide you with a memorable way to keep your mother-in-law's memory alive. Susan Fraser

Posted 2 years ago

“Outstanding service and product”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your kind words! We strive to provide 5-star quality and service and it is great to hear that we have succeeded. Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“The urn I received was perfect for my brother. The quality was fantastic and The packing to ship to me was excellent. I highly recommend this company.Lindy”

In The Light Urns 5 star review on 9th February 2023

Helpful Report

Posted 2 years ago

Hi Linda, Thank you so much for your positive feedback! We are so glad to hear that you are satisfied with the quality of our product. At our company, we strive to provide quality products that meet our customers' expectations. We are dedicated to providing excellent customer service and thank you for your rave review. Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“The family who I ordered the urn for was very happy with the Urn. The magnet was too strong for the helmet so it did not hover correctly.”

Helpful Report

Posted 2 years ago

Hi Abigail, Thank you so much for taking the time to share your experience. We do apologize for the issues with the magnet, and I have emailed you in regards to this so that we can make sure everything is fixed. Please let us know if you have any further questions or concerns. Take care! Susan Fraser cs@inthelighturns.com

Posted 2 years ago

“I found Light Urns whike searching the internet following the sudden death of my brother. I was searching for an urn that would be a unique tribute to him. Within seconds, I found it! My brother was a flight attendant for almost 40 years and his ashes now rest in a beautiful wood urn from the Light Urns. What's even more special is that the urn features an American Airlines air craft - the company my brother worked for. A beautiful tribute! Thank you to Light Urns for the simplicity of ordering and the quick delivery. Your ordering process, even when done through tears, was easy. Thanks again for helping us remember our loved one in a very special way. Very grateful for your product and would highly recommend the Light Urns offerings. Thank you!”

Helpful Report

Posted 2 years ago

Hi William, Thank you so much for your kind words! We are thrilled to hear that you are pleased with your custom urn design and that the ordering and delivery process was hassle-free and the urn arrived in timely manner. We take pride in providing quality products and excellent customer service, and we are so glad that we were able to meet your expectations. Take care! Susan Fraser

Posted 2 years ago

“I ordered the Eternal Golden Heart Keepsake Urn and I'm VERY happy with the purchase. I had ordered a heart shaped urn from the funeral home but didn't have engraving options and paid more money. Communication and shipping were perfect. No complaints and I would (and have) recommended this company.”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you for taking the time to share your experience! We are thrilled to hear that you are pleased with your urn. We take pride in providing high-quality products and excellent customer service, and we are so glad that we were able to meet your expectations. Take care! Susan Fraser

Posted 2 years ago

In The Light Urns is rated 4.7 based on 4,982 reviews