“The service and the responses to queries is great, I cannot fault the 'people' side of my experiences. Only 4 stars instead of 5 because the website could be more user friendly.”
“Extremely competitive prices on most products. Always happy with purchases. Products packed very well. Courier delivery is inconsistent which is can be a let down. Deliveries can be anywhere from a few days to a couple of weeks. Overall recommend Jumbo Pets for range and prices”
“When I hadn’t heard from Jumbo Pets for a few days (I had placed the order before 11am for “next day dispatch”), I became concerned. I called several times over the next two days but got nothing more than voicemail. I wrote a very kind email asking for some information - anything - about my order. I heard nothing. It wasn’t until about 1 week after I’d placed the order that I wrote a terse email which seemed to get their attention. Apparently they had been on minimal staff since the Christmas holiday period, which implied nobody was around to take my calls or read my emails... I was not entirely impressed with this response but what more could I do? Fortunately, the communication from that point improved drastically and the order arrived a few days later. I then ordered another of the same a couple of weeks later. Both the communication and the service was gold standard...5 Stars! Considering I was at one point looking to contact The Department of Fair Trading and giving these people a 1 star review, this is a pretty decent redemption story. I would have given 5 stars had we not got off on the wrong foot. Everything worked out perfectly in the end so, thanks very much!”
“Service was quick. Sadly the item I really needed was found to be out of stock after I ordered and was reported as due the next week, but I’m still waiting. When I contacted Jumbo Pets they were able to advise me on another option and this was arranged.”
“I have a bit of history with the company, specially during Covid times where there were so many shortages and interruptions for the vital food supply for our beloved friends. Jumbo pets was always true to their word and delivered as promised.”
“Great stock at excellent prices, however, once you add postage, they're not as cheap as another site that gives free postage, which is unfortunate for them, as I will continue using their competitor from now on.”
