“Really, this should be like 5 star or so, but I had to call then email to follow up as I suppse my original case, much like my package, was lost. Koala has stated that they will reship my order which went missing, though, and that is fantastic. Everyone in their support is exceptional, I'm just a little concerned that my original call seems to have fallen through the cracks, as I didn't receive a follow up.”
“Staff was pleasant and nice to deal with. Not as pleased with the shipping. The tracking showed transfers to multiple locations before arriving here quite a few days later.”
“Not our first time ordering and we are pleased to be able to get Bravecta for our 4 pets. We live in Hawaii and the shipping time is almost a deal breaker for us. Please be aware that you can ship usps in a priority box for a much quicker and cheaper than shipping the way you are. Took a month to receive the order. Please look into it because I have a lot of pet owner friends that live here but do not want to wait that long.”
“The only thing that I couldn’t find and had to ask my veterinarian for was a tracking number to see when it was coming. I didn’t see that online maybe I missed it otherwise very good.”
“I enjoyed working woth them as tey were very kind and helpful. However, they mad a mistake regard9ng my dogs weight and thankfully my vet called and change to order to fit him. Then of course the cost went up because of that. Mistakes happen.”
“The first order was lost and had to be reshipped. Although customer service did act quickly to replace the lost shipment, shipment time was very slow. When it did arrive everything was good and I thought the bandana gift was a nice touch and unexpected.”
“My package arrived yesterday (April 22).The outer package was fine,the box of flea/tick medicine was smashed and the contents were okay.I just feel for the price of $177.00 ,the contents should be protected more.I 5hink that's a little high for the medicine too.”
