“initial order took quite a while but suspect it was bc veterinary office took time to confirm Rx. Otherwise, it was great- detailed info provided with shipment.”
“I appreciate the care taken fulfilling the orders but hate wasted materials, so minimal packaging and promo or marketing or extra material is preferred.”
“I was overall quite pleased with the service offered by Koala Health. When the medication I attempted to order was not approved by my vet, the explanation offered was diplomatic. Once I spoke with the vet office, I learned better of reason why your request of them was not handled in a timely manner.
However the KH rep indicated the shipment would be made expediently. It was still a full week before the order was received. If I felt KH dropped the ball, it would be in differing definitions of what expedient shipping might be.”
“The medication arrived on time, and I appreciate the packaging. However, my name is Mary-Lou, and it was shortened to Mary. Not a huge deal, just a pet peeve.”
