“Love your company, but your website interface needs WORK: individual images on product pages are way too small (can't read any of it), and the magnification tool OVER-magnifies, so that you STILL can't read it (e.g. on the dental chews I was browsing, using the magnifier showed me ~2-3 letters). Also, it would be nice to see better descriptions of the over-the-counter items: I needed to research them on google. Please fix these so I can recommend your site!”
“When asking to fill a prescription and I would like to have the number of pills I ask for instead of getting what you recommend so I don’t have to keep ordering a month at a time”
“I appreciate you expediting my last order however it usually takes too long from time of order until order is received. Also do not like you have to email or call to cancel subscription or recurring orders. Very inconvenient”
“Service was fast, however our cat apparently can detect the chicken flavored medicine even when we hide it in her wet food. So she is not consuming any of it.”
“Hi I chose Koala because the cost was less than my vet. The cost seems to increase each quarter.
I have a question. I know the patient for apoquel expires in 2026. Will you offer a discounted generic? Thanks”
“Once I spoke with someone, your website was easier to maneuver. It took longer to get the package than I had expected and date given, but that was a USPS problem.”
