“Very friendly and customer focused! I made a mistake on Biff’s weight when ordering his Heartguard medicine. Koala quickly reached out to me and also checked with my veterinarian on his weight. I am grateful to Koala for taking the extra step to make this right. Thanks Koala!”
“I was able to use a code to discount cost which was much lower than my veterinarian. I was kept informed when my order was approved and kept me informed until delivery”
“I think they become a little pricey, but no more so than the other pharmacies, though I did use them because they were cheaper than the other pharmacies and overtime they become the same pricing as far as the service some minor things need to be fixed, but all in all the service is pretty good”
“It was difficult to order medication for my dog (back and forth emails to merge accounts and then my email was updated incorrectly after a phone call) and once it was finally ordered, the delivery was lost. No I’ll have to reach out to customer service again.”
“We were completely out of Galliprant and we got it delivered by the very sweet young lady I spoke to on the phone. She helped me sooooo much. My girls are much better. God bless you all for keeping my elderly babies comfy.”
