“I had a coupon that I was informed couldn't be used. Pet meds, as well as everything else have gone up , as a senior citizen, it is becoming more & more difficult to afford essential things. The person who helped me was able to find a different coupon & apply it to my order. That was so great!”
“Customer service is always responsive, friendly, and helpful. It would be VERY helpful if there was a way to pause and restart autoshipments from the website. That is my only complaint.”
“I got a great price on Odie's heart worm medication and it was delivered in a timely manner. I had a problem with ordering it online and a representative helped me get it ordered over the phone. Thanks”
“Koala Health is a wonderful company to deal with. There service is prompt. They have helped me deal with emergencies, don't hesitate to ansewr as many questions as I have, and most importantly, are compassionate. One of my dogs dies two weeks ago. I called to inform the reps, and they only needed that one reminder. I was really dreading them sending, by mistake, a reminder about my dog's next shipment, but with that one reminder, my information was brought up to date. That was very important to me. It was hard enough dealing with grief- I didn't want an awful reminder that she was no longer with us.”
