“Very quick in sending medication. My only quibble is the price. The same meds we're available for almost 50% less on Chewy and VetRx. Overall a good experience, though.”
“Renewing the prescription for my dog's medication was easy even though I had never done this online before. The cost for his medication seemed fair and shipping was also fair enough. Overall a good experience.”
“Koala health was very kind in understanding that my animal had passed and my subscription hadn't been recorded as canceled even though I in fact canceled it. No problem they took care of it right away and we're very gracious about the whole thing. I'm a fan.”
“It took an entire month to receive the product. I had already purchased it elsewhere by the time it arrived. Customer service was not helpful in the matter either. Also, WAY overpriced.”
“When I was the first time user I would have given a 5 stars. The price was a lot lower and shipping was super fast. Now each order is more and more to the point where I am one order away from leaving. Yes delivery is great but not unless you plan a week at least away.”
“Really, this should be like 5 star or so, but I had to call then email to follow up as I suppse my original case, much like my package, was lost. Koala has stated that they will reship my order which went missing, though, and that is fantastic. Everyone in their support is exceptional, I'm just a little concerned that my original call seems to have fallen through the cracks, as I didn't receive a follow up.”
“Everything was super simple to order and get delivered to my house. The meds for my dog were exactly what I needed, and I love that I was able to set up a subscription so they will automatically be delivered every month. I am very happy!”
