“Staff was pleasant and nice to deal with. Not as pleased with the shipping. The tracking showed transfers to multiple locations before arriving here quite a few days later.”
“I had very poor experience with Koala. I placed my order on 04-08-25. Shipping label was never created until 04-15-25. In the meantime, I ran out of Optimune. Because I was out of Optimune, I called my vet and reordered through Chewy. Chewy shipped and delivered within 3 days via fed ex. I never received my order from Koala until 04-22-25. 14 days to receive an order from Koala and only 3 days for the same product from Chewy is unacceptable. Not sure if free gift or Optimune held up my order from Koala.”
“CS is outstanding They are always on top of it Know your pets needs Work with you if they are changes etc etc Great experience Would recommend Koala to anyone looking for value, professionalism and outstanding care Thank you”
“You shouldn't cancel my auto renewal just because the prescription changed. Especially when it won't last 45 days, it will last for 4 months. You are in the wrong & need to fix it. And especially when you can't purchase from your site without an auto renewal. And I rely on that renewal as the only way to get that Rx. But two 5mL vials of canine adequan with the Rx being a singular shot per week, DOES equate to four months worth. So keep the three month renewal or change it to four months, but do not cancel it. That's basic math.”
“Website was difficult to navigate, never found the scheduled autoship items in order to change. Ended up emailing and asking to cancel. Email response was quick and done.”
