“I emailed a question email was answered immediately and phone call the next day confirming what was said in email. Iam very happy with koala so far keep up the good work!”
“Positive- Customer service was very pleasant and professional.
Negative - lots of confusion concerning getting the prescription item processed and delivered. Sending by usps wasn't helpful.
Product- works as expected. So much better using the continuous glucose monitor system.”
“PRice and delivery were good. Switching to Koala from Chewy was unexpected and late for our dog's meds, but that was probably the vet being late on calling us.”
“Great follow-up and support from the team at Koala Health. Greatly appreciate that they informed us then waited while we obtained the necessary approvals from our vet.r”
“First time using Koala Health, recommended by our vet and very pleased with the prompt customer service. The personal touches to our order are very appreciated. Our fur baby appreciates it too.”
“While ordering process was a challenge ( variety of reasons) associates helped me to overcome, and get all needed meds. All were very helpful in the end. However, I have since been trying to place another online order, and can NOT get the password reset to work. Have yet to get a link. Tried at least 3 times yesterday. Will call during business hours to address.”
