“I have been extremely pleased with your company. Your phone staff has been very helpful and always pleasant, status on orders is always timely and delivery is quick. Keep on keeping on!”
“I didn’t have a good experience. I ordered a medication through a prescription that was supposed to be valid for a year, but apparently still needed an approval from the vet to be shipped. It took almost a week for Koala to notify me that the vet had not approved the prescription right way. Then I had to call the vet to get their approval. In resume, it took maybe more than two weeks for the medication to be delivered. Meanwhile my dog had to be out of the medicine while waiting. I was not satisfied with the service to be honest.”
“I love that you make it affordable for me to protect my dog as she is my best friend and I want her to have the best life possible and live as long as possible. I am 78 years young and she makes my life so very happy and your company provides the best products and service to make that possible.”
“The boxes were in poor condition. They got smashed in transit. I haven't had to use any pills to see if they are in crumbs yet. Maybe use a box instead of the bag for shipping. That is the only complaint I have, other than that everything is great.”
“Excellent prompt communication when needed. Delivery was great and accurate at just the time it was promised. The discounts absolutely sealed the purchase. This was a first time purchase and it will be interesting to see how another order will be handled.”
“I need you to stop refilling prescription for now. I have many pills from when Bella was taking pills 5 times a week.
I will contact you when I need to resume order.
Thank you.”
“Koala offered a great discount for my pet medication subscription. It came quickly. There was a personalized welcome note. It all came in a sturdy box.”
