“Koala notified me that they had received Lily's prescription before we got back from our vet appointment. I was notified the next day that it shipped and we received it the day after that. Amazing. The last online pharmacy that we used took 3 weeks to get her prescription filled.”
“Phone reps are courteous, friendly, and very helpful. They do their best to find a speedy resolution to a problem. I would recommend this company to all my friends. My only complaint is the timing of refills. I have gotten MY refills two to four weeks early and that includes shipping time. Why do you wait so long to ship refills?”
“When asking to fill a prescription and I would like to have the number of pills I ask for instead of getting what you recommend so I don’t have to keep ordering a month at a time”
“Very challenging to work with on prescriptions. First they tell me they need me to send them a new rx for the refill. Then I send it and am told they only accept prescriptions by mail. I order through Chewy and then somehow Koala is also refilling my pet's medicine. Confusing and frustrating, not to mention prices have risen a lot since I first ordered.”
