“Koala's exceptional over the phone service is a refreshing bonus in these times when everything seems to be an impersonal online dialog or a phone bank that forces you into an automated menu that rarely meets the purpose of the call. Well done.”
“Amazing customer service. The vet declined my order and someone from Koala actually called me to help fix it!! I loved that my package had a hand written note welcoming me and my pets to the family. LOVE THEM!”
“Everything was very smooth. Got my pup's Rxs for fleas/ticks from Koala. From time of payment it took approximately 7 days to process, ship and receive the medications. Questions directed to Koala were answered quickly. Will use again.”
“Do they have the products yes however when I am told I will get it next day and it comes 2 1/2 weeks later very frustrating especially when you’re getting medicine”
“The medicine took a long time and it's inedible for my cat. I understand this isn't really Koala's problem but I wish I knew that ahead of time. On the other hand, the people who answered my phone calls were VERY nice and accommodating.”
“This was my first package with Koala Health. It arrived almost a week late, opened and a medication for my dog missing. I’ve reached out and waiting to hear back. I’m disappointed with this whole experience.”
“We had a little difficulty setting up our profile. All of the questions were answered but we couldn't progress to the next page. It took quite a few tries to complete.”
“The medicine for Sweetie arrived sooner than expected and that was good. But the pen device comes out much faster than expected. I have to click it once and wait, otherwise it comes out rapidly and I end up wasting some of the medicine.”
“The staff assistant took great care to understand my situation and help me take care of my situation. 5 !! Service after which expedited my prescriptions to my home for struggling patient.”
