“Unfortunately, Koala falls short on every expectation from an online pharmacy. Everything takes at least a business week to process, meds have been so delayed that I had to purchase more from vet while awaiting an order arrival, and they’ve also tried to send meds for a pet that recently passed despite the fact that I notified them of the pet’s passing at the time to avoid such mishaps. They will charge for things like Bravecto every two months instead of three to “avoid lapses” in medication, but won’t expedite medications that truly cannot avoid a lapse. Extremely disappointed this is the online pharmacy my vet has chosen to use.”
“I put the meds on hold bc we had too much, then when I called to reactivate, I got one shipment, then it stopped again. And then I called again to reactivate auto ship and again it did continue. Also the meds tripled in price from about 30 cents to 90 cents in one year. Seems like a huge price increase.”
“Amazing service. So glad I found Koala Health on my vet’s website and used it. Med’s were delivered quickly and even came with a gift. I will recommend to my friends with pets.”
“Loved the ease of ordering & how information for both of my pets was already uploaded to my profile. Connection between Koala & my vet was seamless & I got the prescriptions in a short amount of time. Subscription option makes it easy for me to not forget when to order; it's a big help!”
