“This was my first experience with Koala Health. Website was easy to understand. Ordering was simple
with no problems. They called my vet to verify order so I had to do nothing. Shipping was very fast. An all around great transaction!
Thank you!”
“Customer service rep was great to speak to on the phone and got everything set up for me. Medication came quickly in the mail and there was even a little toy inside for my kitten- so thoughtful. Thank you.”
“Great speed of delivery, competitive pricing, positive customer service interaction. Just wish they'd provide the invoices for your order online vs having to manually request it each time. Also no promotions apply to compound formulas unlike some other online pet medication vendors.”
“My vet recently switched to Koala and I received my first shipment of flea and tick meds. It was an easy process and I received my order very quickly.”
“First time customer and very pleased with the fast shipment (free shipping) and arrival and friendly customer service help over the phone! (Saved a few more extra dollars so glad I called to review my order!)”
“I ordered Simparica trio a little over a month ago and there was a problem with my vet. Koala notified me that they didn't approve the order via email. I followed up with my vet and they said they wouldn't approve an order over the phone with an outside pharmacy, but they would write me a prescription that I could pick up and take anywhere I preferred. In the meantime, a person from Koala reached out to me by phone and asked if I wanted the order held open and I told them I was going to pick up the prescription the next day and would mail it to them. I was concerned because I had a special coupon and that it wouldn't still apply because so much time was elapsing. The person from Koala assured me that wouldn't be a problem and she would make sure the order was held open. A week later I received another call saying they still hadn't received the prescription, so I had to mail it again. I have finally now received my order and Koala was great. The follow up and customer service was incredible. Thank you Koala!”
“Koala worked with my vet quick to get the prescription approved and delivered to me. It was personalized to my pet and I. Have already recommended to friends!”
