“Koala Health could use some updates to their website. Users are unable to change the dates for auto renewal on perscriptions or otherwise edit. This requires a phone call during business hours, something that can be difficult for people to do. I have also had issues where the perscriptions have been edited at my request but the website was never updated and I ended up getting deliveries during the wrong periods.
Koala also requests that people e-mail them if assistance is needed during non-business hours but the e-mails often go unanswered for 2-3 days, so it is not the best option for help.
As of now, it is easy to get a hold of someone on the phone when needed and during business hours.”
“This is the first time I've used Koala Health. They call me to let me know they received a prescription for my cat. I could place prescription over phone or set up my account. It was very easy, and delivered to my home the next day. Great job”
“This service is wasteful. I’m disappointed that our veterinarian would only prescribe 1 month treatment to be dispensed at a a time. Stupid really. The size of the package & material waste on inserts is ridiculous for 1 heartworm pill!”
“Rep very professional explaining process to get my dogs heart worm meds. It did take longer than I expected for a first time order but not the fault of Koala. I had moved out of area of my vet, drove there for a final exam for all her shots and meds, and chose to try Koala. If I would have known initial order was dependent on my vets timing and not Koala I would have bought from my vet and used Koala for refills.
Once I find a new local vet I will hopefully have access to use Koala as their pricing saved me about 22%!
Koala did great on their end, thank you”
