“Forgot to have blood drawn and Koala let me know quickly there was an issue with my order. Had our dog have her blood drawn and then they were able to send her order. Great service and price.”
“The only thing that I couldn’t find and had to ask my veterinarian for was a tracking number to see when it was coming. I didn’t see that online maybe I missed it otherwise very good.”
“This was the best price I found online to order my dog’s Heartguard. Ordering was easy and shipping was so quick. The bonus bandana they put in the package was adorable! Highly recommend!”
“Need shorter time frame.....between the time Koala tells me it's coming up, and when I have the items in my hand.
I would prefer notice, then in my hand....within a 7 day week.
The vets probably don't take super long to resp to inquiry. If so, maybe there is a better method to explore.
Thank you for asking for input, as long as it's not just shelved.
My experience with Koala is positive!”
“I love the packaging and welcome note we received for our first order. Your staff followed up by phone on the prescription which I was impressed. The Banana was a nice welcome gift for Pepper. Overall great service and pricing!!”
“When I ordered it was through my vet.
I did not realize that my order would automatically reoccur.
I prefer to be asked each time if I want to reorder.”
“I wish the process of sending my prescription and finally receiving the prescription didn’t take almost 2 weeks. Overall the packaging was very nice, and I’m happy with the price. I tried to order 4 months in advance with the deal that was going on, but that didn’t seem to work out.”
