“My first experience with your online store was excellent. This time was not great. I wasn’t notified when you learned my vet wouldn’t send the script. I mailed the original script before you reached back out to me and it took over 2 weeks to get my dog’s medication.”
“It was an entire week before I heard back regarding issues with my order. After a few back-and-forths, I wasn’t even clear if I would be receiving one or multiples, the latter which was my preference. I was surprised when the multiples version arrived… I feel like communication could be better and faster with this company. I WILL say when the package arrived it was nicely packed and had goodies and clarity within it but it just felt too much extra work to get there.”
“The status of my order online never updated even though it had been days, which prompted me to make calls to my vet and the Koala customer service to check on it. I would’ve liked to have saved that time and for the delivery to have been more prompt. Just seems like there are some kinks to iron out.”
