“Ordering process went smoothly. When my prescription came in the mail the box was smashed in side the shipping envelope. Luckily the contents were not damaged.”
“Easy and quick delivery. The package was a bit smashed up and hoping the meds are still in tact when I open them up. If any are damaged then I’ll reached out to you:) thank you.”
“The rep I spoke to was very kind and helpful. I was very happy with the price of my order. I failed to receive an email regarding the order which delayed shipment but once that was rectified, the order was processed the same day that I called, and sent to me.”
“I understand you changing your packaging to save money. The bubble mailer was okay (the package inside was squashed a little, but no damage). But, the carton you previously used was much better. That’s why I rated it four out of five stars.”
“I just wish you guys would’ve been in better contact through the process of letting me know when you received the prescription, and when it was packed and when it was shipped, I had to go on the website repeatedly to check on those things myself. Otherwise though super happy!”
“I loved that we got a handwritten note in our order - it made it personal! The only reason I didn't give 5 stars is that we were expecting our order on 12/12 and received it on 12/16, so it came a little later than expected. Overall great experience with Koala so far!”
“Easy process, meds arrived with all correct and a cute dog bandanna as swag! Only complaint is some delay in shipping that caused my dog to run out of his meds before the new ones arrived. I will re-order earlier next time.”
