“The customer reps were very helpful. We ran into a couple glitches though. 1. The med needed wasn't on the website so it had to be added, which took time. 2. I was quoted one price and then a couple hours later a different price, $200.00 more, showed up on my account. I called and spoke to another customer rep. who was kind enough to get it straightened out.”
“The pills I receive I only need half at a time. They don’t cut well and I lose at least a 1/3 of the supply leaving me not enough to last the whole minth”
“Competitive pricing. Great incentive with discount I received on first order.
Takes a little longer than normal for meds to be received so must order way before needed.”
“Your customer service and correspondence is excellent.
Only one minor issue: The package and the manufacturer's box were somewhat crushed, but the product was fine so not a problem.”
“Price for loyal customers & turn around time could be improved ! From the time prescription order is placed to the time it arrives at your door could be improved significantly!”
“At first I was concerned because my order wasn’t being processed . When I called I got a representative who was very informative as to what was the issue. Somehow, it showed up as my pet and I having the same name, so faxing info to my vets office they were not able to find a record of my pet . Within 5 mins the rep had to issue resolved. My pups meds arrived with in a week later!”
“Since Koala Health received refills for my pet's meds in advance there were no issues concerning her meds arriving on time this time. Unfortunately, I was once again(has been the fourth time since prescribing to Koala Health) I have been shorted the amount of med that was prescribed. It is usually by just one or even a half of a pill, but it is frustrating.”
