Kookaburra Sport Australia Reviews

Name: Kookaburra Sport Australia
Address: 218 Chesterville Road, Moorabbin, Melbourne, Victoria
Rating: 4.30

4.3 Rating 334 Reviews

82 %

of reviewers recommend Kookaburra Sport Australia

4.3

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(03) 8552 1111

Email:

support@kookaburrasport.com.au

Location:

218 Chesterville Road,
Moorabbin,
Melbourne
Victoria
3189

Write Your review

Tell us how Kookaburra Sport Australia made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kookaburra Sport Australia 5 star review on 6th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll let you know when it finally arrives....parcel misdirection, parcel in limbo...”

Helpful Report

Posted 1 day ago

“The bat got broken in 1 month and it was warranty that if it got broken before 2 years so I want new bat”

Helpful Report

Posted 1 month ago

Hi, Thanks for sending this through, for anything warranty related please contact our claims department. Claims@kooka.com.au Kind Regards, Team Kookaburra

Posted 1 month ago

“Not happy at all. I bought two cricket ball keyrings. They are different from each other. The one is also covered in what looks like mould and the yarn yellowed. It baffles my mind how this could have been dispatched if it is clearly visibly not good.”

Helpful Report

Posted 1 month ago

“I haven’t received the item yet”

Helpful Report

Posted 1 month ago

“Absolutely horrific experience. I’ve now asked four or five times for an update on the status of my order. The order of a stick and shin guards has never been received. I ordered well over a week ago and ordered express shipping. My first follow up asking for an update on status of the order received a response from Andrew Reid Dick asking “how would you like me to help with this?“ - how you can help is wry explicitly set out in my email asking for an update on status of my order and if it had been shipped. I responded saying just that. I have now had to waste my time following up multiple other times with no response. I have not been told if the order has been shipped. I don’t know why I paid for express shipping. One of my emails I asked for the order to be cancelled and a refund received. No response to that. You try support Australian but then you get this type of customer service. Furious with these absolute muppets masquerading as a business that has customers. What a joke.”

Helpful Report

Posted 1 month ago

“I would love to review my socks but they never arrived!!!”

Helpful Report

Posted 2 months ago

Hi Jacqueline, Thanks for sending this through. Yes, this item is currently on a pre-order, when we receive stock all pending orders will be dispatched! These should be arriving in the next few weeks. Kind regards, Team Kookaburra

Posted 2 months ago

“Have purchased 3 bats before Christmas (aura, kahuna and beast). When my son was using thr kahuna in the nets, his bat got a chip our of the bottom corner.”

Helpful Report

Posted 2 months ago

“The bat turned up with the stickers peeling and marks on the bat.”

Helpful Report

Posted 3 months ago

“I have yet you receive my purchase!”

Helpful Report

Posted 3 months ago

“The bats were damaged in the packaging”

Helpful Report

Posted 3 months ago

“I have not received my order yet - nor have i had a reply to my email asking what happened to it? can you please respond and advise where my order is?”

Helpful Report

Posted 3 months ago

“Hi, I received my order today but it’s missing the branding on the front”

Helpful Report

Posted 4 months ago

“It makes it hard to give an honest opinion if you have not received anything...”

Helpful Report

Posted 4 months ago

“Purchased item on the 26th of December 2024, as of the 6th of Jan 2025 I am still yet to receive any notification the my item has been sent.”

Helpful Report

Posted 4 months ago

Hi Adam, Thanks for sending this through, we apologise for the delay. I hope you understand Kookaburra was closed over the Christmas and New years period, 20/12 - 06/-01. All orders placed during this time are being worked through as quick as possible by our warehouse team to get these out to you! We appreciate your patience greatly, Kind regards, Kookaburra Sport

Posted 4 months ago

“Haven’t received, it’s been 9 days now and you’re now closed for Christmas, so I can’t speak to anyone. Never received an email with tracking number. Way to spoil a kid’s Christmas!!!”

Helpful Report

Posted 4 months ago

“No order update. Order not yet received”

Helpful Report

Posted 4 months ago

“I couldn't comment on the product as it hasn't arrived and I have had no communication from Kookaburra, except for this request for a comment. I have no order number or any other information. Kookaburra have the money and all I have is silence!”

Helpful Report

Posted 4 months ago

“Wrong shoe size delivered. Poor service.”

Helpful Report

Posted 5 months ago

Hi Sunny, Thank you for reaching out with this issue, please contact our Claims department if you require any assistance. claims@kooka.com.au Kind regards, Kookaburra Sport

Posted 5 months ago

“I bought 2 x white Kookaburra cricket hats online it diverted to cream, I didn't notice. I tried to return them, the barcode didn't work so I had to pay for postage. Was told to buy them online again which I did - they diverted to cream again, I notified you, was told 'you can't buy white hats online' - so why are they are they on there? They haven't arrived yet. So now I have 0 hats, have paid for 4 hats and paid for postage as well. Debacle.”

Helpful Report

Posted 5 months ago

“Didn’t get my bat unless it’s at the post office haven’t got my bat”

Helpful Report

Posted 6 months ago

Kookaburra Sport Australia is rated 4.3 based on 334 reviews