Kukoon Rugs Reviews

Name: Kukoon Rugs
Address: 23 Shepherds Way, Newry, Newry, Mourne and Down
Rating: 4.77

4.8 Rating 968 Reviews

93 %

of reviewers recommend Kukoon Rugs

4.8

Based on 968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Kukoon Rugs 5 star review on 16th December 2025

Janice Howard

Hanna Taranenko

Kukoon Rugs 5 star review on 14th December 2025

Jenni Ackerman

Kukoon Rugs 5 star review on 13th December 2025

Tracey Clohessy

797

Anonymous

Anonymous // 01/01/2019

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“Rug arrived within a few days and I am very pleased with it. Great value. Will buy from them again”

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Posted 1 year ago

“Wonderful rugs. This is my second purchase and now I wouldn’t buy from anyone else. Quick delivery too.”

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Posted 1 year ago

“I have ordered from kukoon before and found them to be of good quality, unfortunately, this time after spending £150 on a kitchen rug...it fell short of their normal good quality....the rug arrived pre-roled and as unrolling I could see the rug was all out of shape at the ends, there is also some stretched points mid way through the rug also...I thought perhaps after leaving it unrolled for a couple of days it may all go into place...sadly not. So looks abit out of sorts on the ends of the rug. I guess that's the chance you take. Still great service and speedy delivery. It wouldn't put me off ordering from you again though.”

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Posted 1 year ago

Hi Denise, We're sorry to hear about your less than satisfactory experience with our product. Your feedback is incredibly valuable to us, and we want to make things right. I can see you received a refund. Please reach out to us at support@kukoon.com, and our team will prioritise your concern to ensure a swift resolution. We appreciate your patience and the opportunity to improve.

Posted 1 year ago

“Really love my new rug, I took a while choosing as its a significant part of the living room, it is just as good as on the website and such a bonus that its washable with a dog who does like 2 wee now and then! Really pleased with the price,quality and speed of delivery”

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Posted 1 year ago

“I bought 2 rugs on 2 separate occasions and got exactly what i wanted and delivery was very quick.i would recommend this company”

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Posted 1 year ago

“Beautiful rug, gorgeous colours!”

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Posted 1 year ago

“Delighted with my order and really love my rug, great quality and price. It is not my first time buying from Kukoon and will not be my last. Very easy to use website and delivery was really quick. Many thanks”

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Posted 1 year ago

“Exceptional customer service. Great product and super quick delivery. Thank you!”

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Posted 1 year ago

“Great service. Very efficient and great value too”

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Posted 1 year ago

“Fantastic service, price and delivery. Ordered on a Monday, arrived on Wednesday. Well done”

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Posted 1 year ago

“I purchased a rug from and within a couple of weeks it started to fray along the sides. I highlighted the issue with the service team. The issue was handled with promptly. Great professional communication.”

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Posted 1 year ago

“I love my rug and genuinely surprised at the quality. It’s thick and exactly what I needed. The underlay works well too! Excellent price. Well done Kukoon.”

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Posted 1 year ago

“Easy to use website. Good range of rugs & values, good service, very prompt delivery within 3 days if order. Well packaged rug. Very satisfied with product. Have ordered previously, will continue in future”

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Posted 1 year ago

“Very happy with purchase. Rug was good value and delivered very quick!”

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Posted 1 year ago

“very pleased with purchase and experience online and delivery”

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Posted 1 year ago

“Great quality rug and fast delivery”

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Posted 1 year ago

“Very efficient and fabulous rugs”

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Posted 1 year ago

“Have bought a number of rugs from Kukoon Very pleased with service Had to return one ( I ordered wrong size) and there was no hassle it was collected and I got my money back”

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Posted 1 year ago

“Excellent products and service”

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Posted 1 year ago

“I spent ages on-line looking for the right rug for my lounge and finally found it on Kukoon rugs. Ideally I wanted a slightly larger rug but soon realised all rugs come in standard sizes. The one I bought fitted well in my lounge in design and quality. I was very impressed as it wasn’t expensive yet was thick and seems to be hard wearing, especially with my dog who loves it.”

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Posted 1 year ago

Kukoon Rugs is rated 4.8 based on 968 reviews