“Ordered a case on Tuesday and it arrived by Thursday. The packaging was very well done and the case was perfect. Would highly recommend this company.”
Hi,
I am really sorry to hear that you felt the dimensions were not correctly advertised. Having reviewed the information that we advertise and also the correspondence that we received from yourself, the sizes do take into consideration the outer handles at their maximum sizes, additional outer fittings (locks and pockets as an example) and the wheels.
I am sorry you feel disappointment about your experience with us. Is there anything we can do to resolve this issue, as I understand your travel plans were imminent, which meant you could not return the suitcase. If you would like to get back in contact with us at customerservice@luggagesuperstore.co.uk we'd love to discuss the issue further with you.
Kind regards
Sarah | Ecommerce Manager
“Excellent company to deal with,
I made a mistake with my order & chose the wrong model for my needs.
I contacted Customer Service and spoke to Sarah, who then arranged collection the following day and also sought advice on the correct model I needed.
All sorted within 7 days!
Also,I might add... excellent-quality item
Many Thanks, Joan Brown”
English
