“Superb customer service, a large . Com company that still has that, a rare thing these days. But a big thanks to Georgia, and Karla for the informative e mails, and the ESSEN Samsonite cases are a treat .”
Good afternoon Mark,
Thank you for your kind 5 star review. We consider ourselves still a fairly small company but we will take your comment as a compliment ;)
I will pass on your kind words to Georgia, I am sure she will be thankful to read this.
Thank you again. Have a lovely day.
All the best,
Laura
“Great selection with exactly the case and colour I wanted, great price (even got a 10% off code) and delivered a day earlier than I was expecting!
I had cause to contact them shortly after receipt of the item and my query was swiftly dealt with.
Special shout out to Laura who's customer service was second to none.
Highly recommended!”
Hi Luciano,
Thank you for your 5 star review, I am pleased we were able to assist with your queries. Thank you for your kind words, they are truly appreciated.
All the best,
Laura
“The only way I could buy the specific suitcase I wanted, at short notice in London. Responded quickly to my email and phone call. Very efficient staff member when I collected from Potters Bar. Would recommend.”
“Your website was very clear and the suitcase description accurate. Delivery was very prompt and efficient. Excellent service.
The only problem is activating the warranty, requiring the vendor’s stamp and date which is not supplied.”
Thank you Nigel for your 5 star review.
The warranty is automatic from the date of purchase and activation is not required, if you need to make a claim we would only required proof of purchase.
Thank you
Maria
“Easy to use website, great choice and prices, and quick delivery. My bag arrived on very promptly, earlier than expected and was securely packaged. Very good experience with this company.”
“Brilliant service, spoke to someone on messenger who reassured me, I ordered my suitcase on day 1 and it came the next day, I would definitely recommend, great service, thank you”
“Very happy with purchase. Quality suitcase at good price, delivered quickly. Ordered the wrong size to start with but customer service was excellent - hassle free return and refund received quickly.”
Hi,
I hope you are well.
Thank you so much for your kind 5 star review, we are very thankful for this. Thank you for your kind words about our customer service team.
Have a lovely evening.
-Laura
“Not my first purchase from Luggage Superstore and as before my purchase was at an excellent price, delivered quickly, on time and in the brand packaging.”
