Martha Brook Reviews

Name: Martha Brook
Address: Martha Brook Ltd, 1110 Great Western Road,, London, London Borough of Hounslow
Rating: 4.81

4.8 Rating 511 Reviews

95 %

of reviewers recommend Martha Brook

4.8

Based on 511 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

02031760900

Email:

hello@marthabrook.com

Location:

Martha Brook Ltd,
1110 Great Western Road,,
London
London Borough of Hounslow
TW8 0GP

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Martha Brook 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoddy product. When they couldn't personalize it as requested they didn't notify me, just went ahead and used an incompressible version of my name. Said they would charge me for a corrected product.”

Helpful Report

Posted 1 month ago

“It’s very expensive. It says 2 pockets included but I have got only one!”

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Posted 3 months ago

“This looks like something I printed at home myself on a cheap printer. The print quality is awful and the way the personalised label is stuck on the box was done poorly. Not suitable for a gift. I’d recommend just making this yourself, would probably come out better quality for a fraction of the price. £13 + postage is not worth a cheap label stuck on a small card box & 10 cheap small cards inside If you complain you are expected to pay the cost to return”

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Posted 5 months ago

“I was very surprised at my purchase of a diary. I felt the paper was of poor quality and the vegan leather cover which I felt, was not finished to a very good standard. The diary cost £35 and I expected something better. I have given it to my great neice to use in school.”

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Posted 5 months ago

“Not received my 2025 diary, it was due early January”

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Posted 6 months ago

“Advent calendar. My poor mother got scammed by its pretty packaging. The insides were all low quality temu items. Two fountain pens with no ink, a ribbon, a plastic ruler to put in a notebook (the notebook wasn't included) all of the pictures on the cards were low resolution and blurry, a plastic star that was backwards, two plastic wax seals that was already pealing. Nobody wants to see the utter disappointment on their mothers face when they realises they just got scammed right before Christmas.”

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Posted 6 months ago

“Advent calendar. got one as a gift and one for myself. the packaging was very pretty. But what was inside was very disappointing Two ‘ fountain pens’ with no instruction and no ink. bits of plastic , two plastic acorns?? a plastic star?? cheap looking papers and a few paper clips. i was so appalled i gave the other person a gift card to get something nice. This was maybe a twenty dollar value, which cost me fifty dollars each!”

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Posted 6 months ago

“Low quality paper, arranged in misaligned stacks within the bind. Poor print on front of journal, not a sharp edge, looks and feels cheap all over. At this price (>£30) I feel pretty ripped off. can't understand other reviews so pleased with the quality, maybe I got a one-off. So much for buying from an independent online seller, I'll have to find a last minute replacement on the high street. This one has gone in the recycling.”

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Posted 6 months ago

“Inside of box damaged by metal pin of book. Not noticeable until you take the book out. Disappointing, as a birthday present-had to put tissue paper underneath. Customer services refunded the box! No gesture of goodwill. Disappointing.”

Martha Brook 1 star review on 23rd May 2024

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Posted 1 year ago

Hi Shellie, Thank you for your review and I'm sorry to hear your gift box arrived slightly damaged in transit. I have spoken with our customer care team and understand a full refund for the gift box has already been actioned when this issue was brought to our attention. If we can be of any further help, please do let us know at hello@marthabrook.com. Best wishes, Christie at Martha Brook

Posted 1 year ago

Martha Brook is rated 4.8 based on 511 reviews