Martha Brook Reviews

Name: Martha Brook
Address: Martha Brook Ltd, 1110 Great Western Road,, London, London Borough of Hounslow
Rating: 4.81

4.8 Rating 511 Reviews

95 %

of reviewers recommend Martha Brook

4.8

Based on 511 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

02031760900

Email:

hello@marthabrook.com

Location:

Martha Brook Ltd,
1110 Great Western Road,,
London
London Borough of Hounslow
TW8 0GP

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Martha Brook 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Advent calendar was a huge disappointment - I expected to see what was shown on Instagram and there was a serious lack of items!! Bits of printed cards, cheap stickers, bookmarks without tassels, very unhappy with the product and irritated with myself for purchasing this disaster of a gift..”

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Posted 6 months ago

“Package was lost, I had to contact the post office, write 3-4 times to ask for a solution. Many explanations and delay in delivery. Much wasted time. I didn't find the quality advent calendar, pens broken after very little use, same pattern on everything otherwise not very Christmassy, notes, cards, bookmarks all identical. Boring and cheap without any particular research, apart from 3-4 pieces. Disappointing (for me).”

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Posted 6 months ago

“This was marked in 2 places”

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Posted 6 months ago

“Very disappointing, especially for the price. Expected hardback and more than blank pages Not worth the money at all!”

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Posted 6 months ago

Hi Michelle, thank you for your review. I'm so sorry to hear you were left disappointed with your recent order with us. I've had a look into your order and can see you ordered our 'Personalised Bride's To Do Softback Notebook', which is one of our most popular products. We have included the word softback in the product title and there is a choice of lined or blank paper when ordering so that the options are as clear as possible. We appreciate your feedback and have passed this on to our web team to see how we can make this clearer to avoid any further confusion. Please do reach out if we can be of any further assistance at hello@marthabrook.com. Best wishes, Harriet at Martha Brook

Posted 6 months ago

“I ordered replacement pads for a desk top note pad - the price point was absolutely ridiculous. It was £7 for about 100 holepunched a5 pages - complete mick take - to the point where it genuinely really annoyed me”

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Posted 7 months ago

Hi Daryl, Thank you for your review. I'm sorry to hear you aren't fully delighted with your refill. These are the same as the ones that arrive with the vegan leather desk pad and are made from the highest quality paper. They are also perforated at the top too, making this easy to rip without damaging other pages. If your order was within the last 30 days, the item is unused and in perfect condition, you are welcome to return the refill to us for a refund, as per our returns policy. Please do reach out to our team at hello@marthabrook.com to let us know how you wish to proceed. Best wishes, Christie at Martha Brook

Posted 7 months ago

“Poor quality of the picture displayed at the book cover. Very disappointing as it was for a present for my sister. Very expensive for this quality! I printed better picture from my printer and replaced theirs.”

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Posted 11 months ago

Hi Mihaela, Thank you for your review. I'm so sorry to hear you were not fully pleased with the quality of the photo notebook. We strive to delight with every order and are always happy to resolve any issues should they arise, so we're sorry to not have heard from you to have the opportunity to resolve this for you. We often receive comments on the quality of this product so please do reach out to us at hello@marthabrook.com with some images of the book so we can investigate this further and resolve this matter for you. Best wishes, Christie at Martha Brook

Posted 11 months ago

“It really looked pretty, but after few weeks of using all print came off…”

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Posted 1 year ago

Hi Santana, Thank you for your review and we're sorry to hear the foiling has become damaged. We strive to delight with every order and are always more than happy to resolve any issues should they arise, so we're sorry to not have heard from you in order to do so. Please do reach out to us at hello@marthabrook.com and we'll be happy to help. Best wishes, Christie at Martha Brook

Posted 1 year ago

“The quality of the gold pen is not good, especially considering its high price.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review. We often receive comments on the quality of our pens so we're so sorry to hear you aren't fully delighted with your order. We're always more than happy to resolve any issues should they arise so we're sorry to not have heard from you in order to do so. Please do reach out to us at hello@marthabrook.com if we can be of any further help. Best wishes, Christie at Martha Brook

Posted 1 year ago

Martha Brook is rated 4.8 based on 511 reviews