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Mike's Dive Store Reviews

4.7 Rating 1,611 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,611 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

Write Your review

Anonymous
Anonymous  // 01/01/2019
The seller just wants to sell you something instead of helping and advising. I explained him that I need fins for snorkeling and shallow freediving which can fit in hand luggage to travel light. Instead he sold me the scubapro go travel. Which is perfect for scuba but useless for what I wanted. They have a positive buoyancy thus requred additional ankle weights 300gr each. Also for my weight, hight and weak legs they are huge. Feels like pieces of boards attached to my legs. That I relised on first day in the sea. My holiday ruined. I was not able to use this fins.
Helpful Report
Posted 5 months ago
Hi there, Thank you for sharing your experience with us, and we're really sorry to hear that you were not satisfied with your purchase. It’s important to us that our customers feel supported in finding the right gear. We apologize for any misunderstanding regarding your needs. We're always here to assist you with adjustments or recommendations that better match your snorkeling and freediving requirements in the future. Your feedback helps us learn and improve, so thank you for bringing this to our attention. Wishing you better luck on your future adventures! And those fins are one of the smallest we have in store and you were the one who requested something that fitted in your hand luggage.
Posted 5 months ago
I have contacted mikes store many times to try and get this part for my camera . I have been waiting since October last year . This is nothing becoming a joke . Please can’t this part be sent to me asap Thankyou
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Posted 1 year ago
I recently got a SCUBAPRO drysuit back from repair after about 6 weeks of waiting , unfortunately the WATERPROOF ULTIMA softly glove rings and Blue WATERPROOF neck seal that were in the drysuit I sent for repair weren’t in the drysuit I received back .I have rung the service department twice about this but keep getting no where, they say they’ll ring back but never do .There is no way I am paying £155 for a new set , I want them replacing ASAP! Despite having spent thousands of pounds at Mikes over the last 8 years , I am pretty disappointed with the customer service this time !
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Posted 1 year ago
The staff was super unengaged and unenthusiastic.
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Posted 1 year ago
I ordered a 15ml bottle of oxy oil but received a 1ml Vial and was charged more than the 15ml. I did receive £10 refund after complaining but that meant it was still 50% more expensive than three other shops and there was £6 postage for an item 40mm long and weighing 3 grams.
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Posted 1 year ago
I called twice and emailed once to find out what the delay was but received no replies. Customer service and follow up is poor
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Posted 1 year ago
I can't comment on this store and other products, I wrote below my opinion about the product I bought
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Posted 1 year ago
They should refund if something bad with items
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Posted 1 year ago
When I brought the regulators they came with 10 years of free servicing which I thought was great, I booked them in and sent them via special delivery through Royal Mail for £10.95 when it came to return post I had to pay Mike's Dive Store £59.95 + vat which was £71.94 to redeliver. NOT exactly Free and why so much to return.
Helpful Report
Posted 1 year ago
I purchased the Suunto D5 computer after a lot of research. The Info clearly states “bright bold colourful” display. But the actual computer is “pale, soft colours” After multiple phone calls with Mikes Dive Store to be told that’s how it is. I asked why does the website state otherwise? Was told, that’s just what Suunto wrote!
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Posted 1 year ago
Asked for help for an expensive bag that burst after one use, never heard back.
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Posted 1 year ago
Waiting to hear about the seriously undersized Socks I purchased. I upsized as recommended but couldn't even get my size 6.5 in an 8-9 sock. Discussed on phone and returned, but still no feed back on what's happening. Usually the Dive Store is very helpful
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Posted 1 year ago
Mike's Dive store let me return something to them and I'm now waiting for a refund. I had to pay my own return shipping, however, which absolutely sucked and I wish I had known before ordering because scuba gear is HEAVY.
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Posted 2 years ago
Hi there - So sorry that you missed out on our flat rate returns. We understand that sometimes dive kit can be heavy to send back so feel free to use the DPD link located on our returns page for heavy and large items!
Posted 2 years ago
Look good but didn’t realise the size I ordered was “tiny”. Please be careful when ordering. I’m not entirely sure why a dive store would be stocking this size any way!
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Posted 2 years ago
Good website. Easy to browse and order.
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Posted 2 years ago
Have only partially responded to my questions
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Posted 3 years ago
Hi Daniel, Thank you for your review :) As noted in our responses to you we cannot fully answer your questions until our returns team process your return. We are still waiting on this to arrive, however, our team will process and review the notes that we have added. We will be in touch when this is returned :)
Posted 3 years ago
Please see below.
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Posted 3 years ago
Not required product, wanted book not loose leaf. Product description misleading. Disappointed and had to go elsewhere.
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Posted 3 years ago
Not great value at all . very over priced for what it is .great service from MDS as always but this isn’t the best product I’ve purchased.
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Posted 3 years ago
should show the amount of import tax because price has almost doubled during channel crossing !!!
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Posted 3 years ago
Mike's Dive Store is rated 4.7 based on 1,611 reviews