Mike's Dive Store Reviews

Name: Mike's Dive Store
Rating: 4.74

4.7 Rating 1,597 Reviews

94 %

of reviewers recommend Mike's Dive Store

4.7

Based on 1,597 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read Mike\'s Dive Store Reviews$

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned a rash vest because it was too small, followed the instructions to the letter, got confirmation that the return had arrived at their return depot, and 19 days later I still havent got a refund, despite chasing up a week ago and being promised that it would be processed. Not good enough.”

Helpful Report

“The trouble is unless you attend the shop in person you can't get a correct measurement, even then I don't think you can get the correct size unless you actually try them for size.So I am left with a pair that are too small and don't want to just buy another pair in case they don't fit properly either”

Helpful Report

“This was a 5 star experience up until they only gave a partial refund with no explanation. I wouldn't have even minded if they had acknowledged their mistake and processed the remaining balance for the refund. Instead they doubled down on trying to rip me off. I explained very clearly my right (the right of thousands of other customers they have probably ripped off in the same way) to a full refund INCLUDING the original cost of standard shipping under section 34.2 of The Consumer Contracts Regulation 2013 which states "The trader must reimburse any payment for delivery received from the consumer, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader.". They tried to claim that because they offered click and collect that this was their cheapest standard delivery, but you don't have to be a rocket surgeon to understand why that doesn't make any sense (hint, "collect" and "delivery" have two different meanings). Then they tried to claim that you can't cancel or withdraw an order after it's delivered, which is also untrue and the right to withdraw or cancel is very clearly spelled out in section 30.3 of those same regulations, specifically "if the contract is a sales contract and none of paragraphs (4) to (6) applies, the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of (a)the consumer, or (b)a person, other than the carrier, identified by the consumer to take possession of them.". They finally relented of course, but still refused to admit they were wrong about the law and suggested that I was "upset" and that the manager authorized my full refund as a one off. The real reason of course is that their behavior was criminal, and they know it, and their ridiculous argument would not have stood a chance in small claims court. Avoid these guys if you can, but if you do get lured in by the prices, be prepared for a battle to get the full refund you're entitled to if you do need to return something!”

Helpful Report

“Ordered this on 3 December - Mikes's Dive Store did not appear in Royal Mail System until 12 December and on 16 December still not turned up, will be over two weeks late by the time it turns up, if it ever does. Have tried repeatedly to get Mike's Dive Store to refund the item as will now be too late for my trip. They are not doing so as stating that have to wait for item to turn up, then to send back and only then will they refund. Have asked them to cancel the delivery but they won't. All very poor user experience and will not order from Mike's Dive Store again.”

Helpful Report

“I had been planning on purchasing a new Garmin Descent MK2i for some time now, watching all the reviews and unboxing on youtube. I recently made the decision to purchase this model from Mikes Dive store as I had purchased items from them before. I received this a couple of days after ordering, when opening the box, I was suspicious as there was no seal present. To my surprise all that was in the box was 3 extension straps (1 black, 1 grey & 1 white). I contacted Mikes Dive store, they apologised saying there had been a mixup with the demo's box. They said they would send out the Garmin on next day delivery, I was concerned that they were referring to their demo model and they assured me it would be a BRAND NEW watch (They also said they'd send self-addressed packaging to return the extension straps). This did not arrive the next day, despite me staying in all day, it appeared to be an issue with DPD, so I had to rearrange delivery for 2 further days. This finally arrived and to my dismay, they had sent me their ex-demo model. The new film had been removed from the screen, and although finger prints had been wiped off you could see marks from the oil off skin. Also it was possible to see where the original seal had been peeled off, they could at least made the effort to replace the seal in original position on the box. I am greatly disappointed in spending well over £1000 for basically a secondhand watch. I will not be purchasing anything further from Mikes Dive store and advising everyone to avoid this store.”

Helpful Report

“Very disappointed with Mike’s Dive Store. Prior to making my order, I called to check requirements and stock for a prescription mask and snorkel. By paying £10.98 for next day delivery, I was assured it would arrive before my holiday. In reality, it took over a week to arrive and I had to change my order as they did not have my specific item even in stock. No refund on delivery was offered, discount nor apology. During this time, my phone records show I called ten times and sent two emails. The onus seemed to be entirely upon me to follow up and coax my order along. Without these calls, the order would have certainly taken longer. £270 is a huge amount of money and this poor level of service was not what was expected after reading previous reviews. During my last call with Mike’s Dive Store on 18th August I was assured my complaint would be addressed. Two weeks later, I am still waiting. While I do not enjoy complaining, I do not want others to waste the huge amount of time and energy on something that should be so simple.”

Helpful Report

$Read Mike\'s Dive Store Reviews$

Hi Charlotte, Very sorry that you have not heard back from us - we had emailed and called you to let you know the shipping has been refunded. After investigation, the items you ordered were in different warehouses so therefore the shipping was more to ensure that the items reached you. We left you a voice message regarding the change of colour to speed up your order. We have not had any emails from you and therefore suspect that the email address may be incorrect or they have been tagged as spam? Again sincere apologies - I do hope you have received our notifications on your refund now.

Mike's Dive Store is rated 4.7 based on 1,597 reviews