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Mike's Dive Store Reviews

4.7 Rating 1,890 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,890 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

Write Your review

Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
5
Anonymous
Anonymous  // 01/01/2019
Used to love Mikes and recommend to everyone, service has just taken a complete nose dive the last year and I cant understand it. Last two orders between myself and my wife have both taken weeks longer than quoted to arrive, no communication whats so ever regarding the delay of the items until chased and then told "well we have emailed you" when clearly havent because every other email has been recieved so there is no issue with delivery to our inboxes.
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Posted 4 weeks ago
Sadly snorkelling has not been a great experience. Should of go with cressi but was recommended these. Even called back to talk about fit test, said was OK. Leaked all the time. Constantly coming up to get rid of the water via the nose area and in the mask! Bad advice. Ruined my holiday as missed so much as leaked so much!!! Would not use Mike dive store. Just by from Amazon as waste of money. Cannot get refund as used!
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Posted 1 month ago
First order arrived quickly but finding it impossible to get update on 2nd order which has not yet come
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Posted 1 month ago
Too small. Should have checked it in the shop
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Posted 1 month ago
Orders from the EU attract a HUGE additional costs from customs. The probably warn you for that somewhere in the small print, but for me it came as a painful surprise....
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Posted 4 months ago
Hi Ronnie, Thank you for your feedback. We do note on our shipping page and in the order confirmation email that orders shipped to the EU may incur additional customs charges. Unfortunately, these fees are set by local customs authorities and are outside of our control. We completely understand how frustrating it can be when these costs come as a surprise, which is why we try to highlight this information before checkout and again in the confirmation email. That said, we’ll review how clearly this is communicated to ensure it’s as visible and transparent as possible for future customers.
Posted 4 months ago
Order has not been deliveried, despite several promises from the customer service, claim has been raised against company. Not recommended!!
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Posted 4 months ago
Hi Bartosz, So sorry that your parcel was not delivered, it was sent out to within 24 hours of ordering. Unfortunately, Royal Mail deemed it undeliverable and returned it to the sender. We refunded as per your instructions when it returned to us.
Posted 4 months ago
Always keen to support local businesses. Ordered a dive watch for a trip over two weeks after order date. Delivery got lost. Reliance on AI chatbots a headache. Finally order was resent, but didn’t arrive until after I had gone on dive trip. Lots of logistics to then receive order on return. Now have a dive computer and no planned dives until next summer. Money wasted.
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Posted 4 months ago
We’re so sorry that Royal Mail lost your parcel. We completely understand how frustrating and disappointing this must have been, especially with the timing around your trip. As your computer was ordered with our free shipping option (which usually takes 2–5 working days), the delay unfortunately wasn’t flagged right away. As soon as you reached out to us five days after dispatch, we started an investigation with Royal Mail and arranged for a replacement to be sent out on a next-day service. We truly regret that this still didn’t arrive in time for your trip. We always want our customers to feel taken care of, and it’s disappointing to know we couldn’t get this to you when you needed it most. Unfortunately, we’re limited by the shipping speeds available from our courier partners, but we’ll continue doing our best to support you.
Posted 4 months ago
Goods received doesn’t meet the specs neither the picture. Travel strap received without any clip in it. Which is no way to use. Am really disappointed with the service given and I want a full refund or replacement including the shipping charges.
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Posted 4 months ago
We sincerely apologise for the incorrect image shown on our website. Unfortunately, we used stock images supplied to us, which mistakenly displayed an additional buckle not included with this item. We have now updated the image on our website to accurately reflect the product, and we have also processed a Full refund for you. Please note that these straps are designed to be versatile and removable, allowing for quick and easy configuration changes. Thank you for bringing this to our attention, and we appreciate your understanding.
Posted 4 months ago
Checked in advance that item being sent wouldn't be recalled stock as some of the Aqualung dive watches have recieved a recall. Guarenteed it wouldn't be, so ordered. Item arrived and it was one of the one that should have been recalled. So now having to go through a refund process.
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Posted 4 months ago
We sincerely apologise that you received a recalled item. Unfortunately, this is how it arrived to us from the manufacturer, and we share your frustration as this should never have happened. As soon as we were made aware, we immediately sent you a return label and issued a full refund. We also provided alternative computer options with expedited shipping to minimize any further inconvenience. Thank you for your understanding, and we truly appreciate your patience.
Posted 4 months ago
Bit of a fiasco really. I ordered some bits next day driver. Only half the order showed up. Called them and they said return and they'll refund. I returned, they haven't refunded.
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Posted 5 months ago
Hi Tom, Thank you for your feedback - we ship from 2 warehouses, and I can see that part was not received on time. Refunds can take up to 14 days to be processed once received back. We do apologise for the delay in your items and have also refunded your shipping costs.
Posted 4 months ago
Prescription mask builder is terrible. I’ve now got all the bits and will have to assemble myself. Had to order a mask separately as it’s not automatically added even when you select it, which I missed. Not a good customer experience.
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Posted 5 months ago
Hi Matt, In order to have the mask lenses fitted for free, the mask and lenses do need to be ordered on the same order. The mask builder does ask you for your mask choice first - any issues, do reach out to our team :) We will happily build the mask for you.
Posted 4 months ago
They use royal mail tracked 48 which means you won't know when, or if, your item will arrive! Not worth using them and for this reason, after many orders, I will be using Aquanauts
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Posted 10 months ago
Was not supportive in getting Shahlsac to honour a lifetime gaurantee
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Posted 1 year ago
Very misleading. Snappers implies plural, and also the picture shows two. But for £24 I only received one. Possibly my mistake but as I said, it felt like false advertising.
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Posted 1 year ago
Normally I’d be giving Mike’s Dive Store a 5* rating but on this occasion I’m disappointed. Having given my Suunto D9 to Mike’s who sent it off for possible repair to Suunto, they subsequently sent it back with zero communication as to the nature of the fault still not fixed. Even if unrepairable it would have been courtesy to prove some basic feedback.
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Posted 1 year ago
Had to chase my order after I hadn’t heard anything from them for over a week and when my items turned up they had “freebie” stickers stuck on them and I had paid over £20 each for my items (and you can get them cheaper elsewhere)
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Posted 2 years ago
My wife brought me a pair of Fins for Christmas. Before wrapping last night she said do you want to try them on before wrapping. I gladly said yes, to my horror they did not fit. Tried to return today for next size up, only to be told no as its outside the 60 day return window. As a standing customer that has until now always thought highly of Mikes. Im now left with a bad taste in my mouth and fins that are of no use to me, Shame on you and shame on Jenna
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Posted 2 years ago
I ordered, then realised that the items may not come with HP hose. So I asked you if it did. Was told no. So, I ordered them from another retailer who said they did. When the original ones arrived from you they did come with HP hoses. Too late to cancel the other order. You lost a sale and we both had hassle.
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Posted 2 years ago
I recently ordered (22/11/23) a replacement regulator HIGH PRESSURE HOSE I was sent twice a low pressure hose which I promptly returned both times. At 14.44 on 05/12/2023 I am still waiting for the correctly ordered HP hose. I have dealings with MDS stretching back to the days of Mike Corder, so I am not impressed.
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Posted 2 years ago
Not ss described
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Posted 2 years ago
Mike's Dive Store is rated 4.7 based on 1,890 reviews