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Mike's Dive Store Reviews

4.7 Rating 1,890 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,890 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

Write Your review

Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
5
Anonymous
Anonymous  // 01/01/2019
Customer service disappears as soon as the problem becomes complicated. Days of no reply.
Helpful Report
Posted 2 years ago
I went in with a healthy budget and clear requirements. Unfortunately, due to the two young staff members inability to actually listen well and grasp my requirements, I left highly disappointed. Receiving multiple sales emails afterwards did not assist.
Helpful Report
Posted 2 years ago
Delivery took 2 weeks. I was asked to wait for 7 days, after which I contacted Mike's dive store and then they finally agreed to investigate with Royal Mail. It was delivered the next day, and I wish Mike's dive store had done so earlier. I left on holiday without a wetsuit and ended up renting one for the next 3 weeks. It's useless now, and I returned it.
Helpful Report
Posted 2 years ago
A nice little dive ship in every way and form. Stock is limited to the essentials without any product depth which means limited options and what is available has little size variety. At best it is useful to check your size before making an internet purchase. For international customers, it is better to order online as you will not get the VAT back when buying in the shop.
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Posted 2 years ago
No idea where this request has come from - I bought something once from here 5+ years ago....
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Posted 2 years ago
I haven’t bought anything !! Stopped diving pre Covid !!!
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Posted 2 years ago
Sold me a product that my scuba dive mask already has. (Go pro attachment)
Helpful Report
Posted 2 years ago
Bought a Scubapro galileo hud. Sadly, I have received an item with a dead battery. Returned it immediately but haven't heard about a replacement or a refund in two weeks.
Helpful Report
Posted 2 years ago
Hi Ekrem, Hope you are well and sorry for the delay in getting back to you - we were waiting on a definitive answer from Scubapro about your unit before we got back to you and this took some time, apologies. Normally we would've just replaced the unit ourselves but unfortunately in this case we did not have any stock of that model. One of the Customer service team will be in touch to offer you an upgrade at our cost price of the newer unit so we can get you sorted as the unit you have returned may take some time. Apologies again for the lack of communication and delay in resolving the issue.
Posted 2 years ago
I returned a rash vest because it was too small, followed the instructions to the letter, got confirmation that the return had arrived at their return depot, and 19 days later I still havent got a refund, despite chasing up a week ago and being promised that it would be processed. Not good enough.
Helpful Report
Posted 2 years ago
This wasn’t the best service. The cressi regs are more expensive to service than the advertised price. They were serviced off site and leaked . Not great when you discover this on your liveaboard. I had my aqualung regs serviced at the same time and they were fine. Great service and no issue .
Helpful Report
Posted 2 years ago
I didn't purchase anything from you, nor have I browsed your website, so why have you sent me an email saying I have purchased a Scuba pro reg and mk2 second stage?
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Posted 2 years ago
Hi Rick, Hope you are well. Apologies, we were doing some housekeeping and the system has sent you the review request from your purchase in 2019!. So we are hoping you have been enjoying it for quite some time by now! Apologies again.
Posted 2 years ago
I’m still waiting for my boots to arrive. Nearly two weeks after ordering
Helpful Report
Posted 2 years ago
I bought an Atomic Venom ARC mask from Mike's dive store, after using it for the first time it continuesly leaked, I contacted Mike's dive store to let them know it leaked, all I was told was that I should sell it on gumtree, not impressed at all with the customer service.
Helpful Report
Posted 2 years ago
Computer no longer activates, went back to Mikes and told to take it up with Suunto. I would have thought a check would have been done to ensure it would activate but no. Poor service and will not be going back.
Helpful Report
Posted 2 years ago
Waterproof W7 Wetsuit. I have done 5 dives with this suit. The left ankle zip always rolled up on its own. It will not lock. The right one is now starting to do the same. Both wrist and ankle seals are now so stretched that water goes right up them. The optional neck seal sometimes lets water rush in between the suit and seal. The rear zip although it has two flaps, even when they are applied correctly, water comes in to the suit very quickly so you need to wear a rash vest to stop the rush of cold water from making you jump. It is fairly warm but my old 5mm Cressi suit that has now worn out after ten years was a far better suit. I am sadly dissapointed with this one and am now having problems with getting any help from Mikes Dive Store as they have said the Zips are not covered by the guarantee.
Helpful Report
Posted 2 years ago
I brought this for a trip to the Red Sea diving as had limited time and my usual wasnt avilable. Avoid, Im sure its a pretty good cleaner but is terrible as antifog. Endless fogging no matter what i did spent entire dives constantly dealing with that. I ended up using potato which is significant improvement.
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Posted 2 years ago
Expensive snorkel broke on first entry into the water. Tried to contact store, no response at all so far and it has been over a week. Will not be using mikes dive store again
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to provide this feedback Steven. We sincerely apologize for the issues your encountered with your snorkel and that you did not hear back from us. It is very important for us that our customers have a great experience and that has not been the case for you. Someone did try an email you back - perhaps it went into your spam? Anyhow we are now in contact and CS will be replacing your snorkel for you.
Posted 2 years ago
The trouble is unless you attend the shop in person you can't get a correct measurement, even then I don't think you can get the correct size unless you actually try them for size.So I am left with a pair that are too small and don't want to just buy another pair in case they don't fit properly either
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Posted 2 years ago
This was a 5 star experience up until they only gave a partial refund with no explanation. I wouldn't have even minded if they had acknowledged their mistake and processed the remaining balance for the refund. Instead they doubled down on trying to rip me off. I explained very clearly my right (the right of thousands of other customers they have probably ripped off in the same way) to a full refund INCLUDING the original cost of standard shipping under section 34.2 of The Consumer Contracts Regulation 2013 which states "The trader must reimburse any payment for delivery received from the consumer, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader.". They tried to claim that because they offered click and collect that this was their cheapest standard delivery, but you don't have to be a rocket surgeon to understand why that doesn't make any sense (hint, "collect" and "delivery" have two different meanings). Then they tried to claim that you can't cancel or withdraw an order after it's delivered, which is also untrue and the right to withdraw or cancel is very clearly spelled out in section 30.3 of those same regulations, specifically "if the contract is a sales contract and none of paragraphs (4) to (6) applies, the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of (a)the consumer, or (b)a person, other than the carrier, identified by the consumer to take possession of them.". They finally relented of course, but still refused to admit they were wrong about the law and suggested that I was "upset" and that the manager authorized my full refund as a one off. The real reason of course is that their behavior was criminal, and they know it, and their ridiculous argument would not have stood a chance in small claims court. Avoid these guys if you can, but if you do get lured in by the prices, be prepared for a battle to get the full refund you're entitled to if you do need to return something!
Helpful Report
Posted 3 years ago
It would be great if I got the item
Helpful Report
Posted 3 years ago
Hi Steven, It is on its way to you - unfortunately, as the shipping you chose was Royal Mail and there are delays due to their strikes and over-subscribed network at Christmas. As it was scanned recently I am sure we should see it arrive soon :) If you need any further assistance please do reply on the email we have sent you.
Posted 3 years ago
Mike's Dive Store is rated 4.7 based on 1,890 reviews