Mike's Dive Store Reviews

4.7 Rating 1,597 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,597 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

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Anonymous
Anonymous  // 01/01/2019
I bought an Atomic Venom ARC mask from Mike's dive store, after using it for the first time it continuesly leaked, I contacted Mike's dive store to let them know it leaked, all I was told was that I should sell it on gumtree, not impressed at all with the customer service.
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Computer no longer activates, went back to Mikes and told to take it up with Suunto. I would have thought a check would have been done to ensure it would activate but no. Poor service and will not be going back.
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Waterproof W7 Wetsuit. I have done 5 dives with this suit. The left ankle zip always rolled up on its own. It will not lock. The right one is now starting to do the same. Both wrist and ankle seals are now so stretched that water goes right up them. The optional neck seal sometimes lets water rush in between the suit and seal. The rear zip although it has two flaps, even when they are applied correctly, water comes in to the suit very quickly so you need to wear a rash vest to stop the rush of cold water from making you jump. It is fairly warm but my old 5mm Cressi suit that has now worn out after ten years was a far better suit. I am sadly dissapointed with this one and am now having problems with getting any help from Mikes Dive Store as they have said the Zips are not covered by the guarantee.
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I brought this for a trip to the Red Sea diving as had limited time and my usual wasnt avilable. Avoid, Im sure its a pretty good cleaner but is terrible as antifog. Endless fogging no matter what i did spent entire dives constantly dealing with that. I ended up using potato which is significant improvement.
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Expensive snorkel broke on first entry into the water. Tried to contact store, no response at all so far and it has been over a week. Will not be using mikes dive store again
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Thank you so much for taking the time to provide this feedback Steven. We sincerely apologize for the issues your encountered with your snorkel and that you did not hear back from us. It is very important for us that our customers have a great experience and that has not been the case for you. Someone did try an email you back - perhaps it went into your spam? Anyhow we are now in contact and CS will be replacing your snorkel for you.
The trouble is unless you attend the shop in person you can't get a correct measurement, even then I don't think you can get the correct size unless you actually try them for size.So I am left with a pair that are too small and don't want to just buy another pair in case they don't fit properly either
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This was a 5 star experience up until they only gave a partial refund with no explanation. I wouldn't have even minded if they had acknowledged their mistake and processed the remaining balance for the refund. Instead they doubled down on trying to rip me off. I explained very clearly my right (the right of thousands of other customers they have probably ripped off in the same way) to a full refund INCLUDING the original cost of standard shipping under section 34.2 of The Consumer Contracts Regulation 2013 which states "The trader must reimburse any payment for delivery received from the consumer, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader.". They tried to claim that because they offered click and collect that this was their cheapest standard delivery, but you don't have to be a rocket surgeon to understand why that doesn't make any sense (hint, "collect" and "delivery" have two different meanings). Then they tried to claim that you can't cancel or withdraw an order after it's delivered, which is also untrue and the right to withdraw or cancel is very clearly spelled out in section 30.3 of those same regulations, specifically "if the contract is a sales contract and none of paragraphs (4) to (6) applies, the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of (a)the consumer, or (b)a person, other than the carrier, identified by the consumer to take possession of them.". They finally relented of course, but still refused to admit they were wrong about the law and suggested that I was "upset" and that the manager authorized my full refund as a one off. The real reason of course is that their behavior was criminal, and they know it, and their ridiculous argument would not have stood a chance in small claims court. Avoid these guys if you can, but if you do get lured in by the prices, be prepared for a battle to get the full refund you're entitled to if you do need to return something!
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It would be great if I got the item
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Hi Steven, It is on its way to you - unfortunately, as the shipping you chose was Royal Mail and there are delays due to their strikes and over-subscribed network at Christmas. As it was scanned recently I am sure we should see it arrive soon :) If you need any further assistance please do reply on the email we have sent you.
Took too long to arrive...way too small for my head..very dissatisfied with the product..would not order again.
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Ordered this on 3 December - Mikes's Dive Store did not appear in Royal Mail System until 12 December and on 16 December still not turned up, will be over two weeks late by the time it turns up, if it ever does. Have tried repeatedly to get Mike's Dive Store to refund the item as will now be too late for my trip. They are not doing so as stating that have to wait for item to turn up, then to send back and only then will they refund. Have asked them to cancel the delivery but they won't. All very poor user experience and will not order from Mike's Dive Store again.
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I had been planning on purchasing a new Garmin Descent MK2i for some time now, watching all the reviews and unboxing on youtube. I recently made the decision to purchase this model from Mikes Dive store as I had purchased items from them before. I received this a couple of days after ordering, when opening the box, I was suspicious as there was no seal present. To my surprise all that was in the box was 3 extension straps (1 black, 1 grey & 1 white). I contacted Mikes Dive store, they apologised saying there had been a mixup with the demo's box. They said they would send out the Garmin on next day delivery, I was concerned that they were referring to their demo model and they assured me it would be a BRAND NEW watch (They also said they'd send self-addressed packaging to return the extension straps). This did not arrive the next day, despite me staying in all day, it appeared to be an issue with DPD, so I had to rearrange delivery for 2 further days. This finally arrived and to my dismay, they had sent me their ex-demo model. The new film had been removed from the screen, and although finger prints had been wiped off you could see marks from the oil off skin. Also it was possible to see where the original seal had been peeled off, they could at least made the effort to replace the seal in original position on the box. I am greatly disappointed in spending well over £1000 for basically a secondhand watch. I will not be purchasing anything further from Mikes Dive store and advising everyone to avoid this store.
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Had a few issues with Aqualung computers but after a few emails/phone calls all has been satisfactorily sorted out.
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It never came, so i don't know what it is like
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Was scheduled to arrive before holiday but didn’t. Can’t answer some delivery questions as still away on holiday, less snorkelling.
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I ordered a snorkelling mask which arrived very promptly however it leaks so is useless. When I phoned to ask to return the mask I was told I was unable to get a refund / exchange as I had used it. I would have been more than happy to keep it if it didn't leak and I made sure I could hold it to my face just by breathing in through my nose to create a vacuum prior to using it. Very disappointed.
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Sadly the packaging for the fullface mask and photos is deceptive and mis- leading on the inside cardboard advert hat covers the purge valve at chin level is a circle with a red cross stating NO DIVING. It was hiden. Used it once, can't dive with it can't return it. Wasted a small fortune on a misleding product thats turned out to be potentially dangerous as well.
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Would like to send a review but Royal Mail tell me they haven’t received the parcel, although there is a tracking number. Six days since you posted it. Please tell me when I’m going to get it! Regards Terry
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Very poor is a compliment, less then that. I never received my item. The worst experience, for a very normal purchase (9 euro) 22 euro cost of shipping and the item never came for some unidentified and impossible to resolve custumers clearance problems (26 euros to pay extra), nothing of this was in your website, I want my money back
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Hi Marcella, Thanks for your review. Just to recap you haven't received your item as the duty and clearance was refused at your end, we, unfortunately, are not responsible for the import taxes on the products but we do encourage you to ensure that these are checked prior to purchasing as they vary from country to country. We have contacted the courier for you and requested this is returned to us so we can refund you for your item :)
The service was terrible, I still do not have my watch. I was sent a despatch notice but after 4 days it had not arrived and transpired someone at Mike's had lost in internal screw so the had to send the watch to Suunto. No one has contacted me to tell me what is going on. I still do not have my watch WHERE IS IT WILL SOMEONE CONTACT ME?
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Hi Mark, So sorry for the confusion with any notice -we had not sent any to you? As had only just received your watch! This arrived for service on Tuesday (it was only ordered on Friday just before) We then contacted you on Thursday to let you know that our technician noticed the screw had been damaged (this was before it had been serviced) and therefore sent it that same day to Suunto for analysis. This was looked at once they received it and have offered different options for you. Which you are still considering so hope to find the best solution for you shortly :)
Didn't work. Returned
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Mike's Dive Store is rated 4.7 based on 1,597 reviews